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Playback issue with UHD 4K Blu-ray Player UBK80

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Lt-E-Ripley Posted messages 162 Status Member -  
Lt-E-Ripley Posted messages 162 Status Member -
Hello,

One in three discs doesn't play all the way through on my UHD 4K Blu-ray player UBK80; the film always freezes at the same scene. I have to go through the menu/chapters to finish my movie. At first, I thought it was a defect in the disc, but after several exchanges, I realized that the player wasn't reading the disc all the way to its third layer. Has anyone encountered this type of problem? I'm planning to change my player, but I'm hesitating between several brands, and I'm especially afraid of getting a dud again. Do you have a brand you would recommend? Thank you for your replies.

9 answers

  2.
    Lt-E-Ripley Posted messages 162 Status Member 6
     
    Hello,

    Thank you for your response, but that's the first thing I thought of; the software is up to date. So, I'm leaning more towards a defect in the reader. What do you think?
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    1. Panth33ra Posted messages 23138 Registration date   Status Member Last intervention   2 365
       
      Hello,
      Is your Blu-ray player recent (less than 2 years old)?
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  4. Lt-E-Ripley Posted messages 162 Status Member 6
     
    Apparently, this model is no longer eligible for intervention.
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    1. Panth33ra Posted messages 23138 Registration date   Status Member Last intervention   2 365
       
      Your Blu-ray is still under warranty (2 years from the date of purchase). It cannot be... "more eligible for intervention."
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  6. Lt-E-Ripley Posted messages 162 Status Member 6
     
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    1. Panth33ra Posted messages 23138 Registration date   Status Member Last intervention   2 365
       
      Is it a refurbished or used product?
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  7. Lt-E-Ripley Posted messages 162 Status Member 6
     
    Nine, I have no trust in the other formulas.
    But, good to know if Cdiscount is honest.
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    1. Panth33ra Posted messages 23138 Registration date   Status Member Last intervention   2 365
       
      ...so if it is new, the warranty is indeed 2 years. Check with LG's customer service.
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  8. Lt-E-Ripley Posted messages 162 Status Member 6
     
    I just finished the phone interview. So, I have to return the product at my own expense, of course. They will refund Cdiscount in the form of a store credit and Cdiscount will refund me in the form of a store credit as well. I'm not really thrilled about it, but that's their way of doing things.
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    1. Panth33ra Posted messages 23138 Registration date   Status Member Last intervention   2 365
       
      Keep us informed of the developments!
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  9. Lt-E-Ripley Posted messages 162 Status Member 6
     
    No worries. Thank you.
    Have a great end of the day.
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  10. Lt-E-Ripley Posted messages 162 Status Member 6
     
    Hello,

    In the end, I sold my player to a friend who only watches Full HD Blu-rays.
    That way, I don’t have to stress about LG and Cdiscount.
    So now, I just have to decide on the brand of the player; I'm still not out of the woods...
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