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PC 2 long beeps followed by 2 short beeps at startup

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amiseck Posted messages 11 Status Member -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -
Hello,
My HP Probook 450 G3 won't start and stays on a black screen with 2 long beeps followed by 2 short beeps. I changed the RAM with no effect. The fan is running, the DVD drive can open, and the Wi-Fi and sound indicators are on (white). When the sound signal stops, the warning light takes over on the Caps Lock key, still with 2 longs followed by 2 shorts.
I've been searching in vain for two days.
Thank you in advance for your help.

Configuration: Android / Firefox 89.0

14 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    Beep codes for AMI BIOS --> 2 long beeps, 2 short beeps Video memory error

    the link to the page --> click here

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    1
    1. amiseck Posted messages 11 Status Member
       
      Hello billmaxime, the forum,
      What solution would you recommend to solve this problem "Video memory error"?
      PS: the PC does not start, black screen.
      Thank you.
      0
  2. Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   Ambassadeur 2 364
     
    Hello,
    Meaning of the sound codes... https://support.hp.com/fr-fr/document/c02461514

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate 2TB HDDs | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
    0
    1. amiseck Posted messages 11 Status Member
       
      Thank you Pant33ra for the response. I had already consulted this page, but this code (2 long beeps + 2 short beeps) is not listed there.
      0
  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    it's the dedicated RAM for the graphics card

    I don't have time to do a search right now (I have to leave)

    check the specifications of your PC --> graphics card --> click here

    @+

    --
    the radiation level is higher at the employment agency than at Chernobyl
    0
  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    in addition to my previous message --> click here

    I found this in the specs page:

    Graphics card (integrated)

    Intel HD Graphics 510 or Intel HD Graphics 520

    then, depending on your CPU (processor)

    Processors

    Intel Core i7-6500U with Intel HD Graphics 520 (2.5 GHz, up to 3.1 GHz with Intel Turbo Boost technology, 4 MB cache, 2 cores)
    Intel Core i5-6200U with Intel HD Graphics 520 (2.3 GHz, up to 2.8 GHz with Intel Turbo Boost technology, 3 MB cache, 2 cores)
    Intel Core i3-6100U with Intel HD Graphics 520 (2.3 GHz, 3 MB cache, 2 cores)
    Intel Core 3855U with Intel HD Graphics 510 (1.6 GHz, 2 MB cache, 2 cores)
    Intel Core 4405U with Intel HD Graphics 510 (2.1 GHz, 2 MB cache, 2 cores)

    See you

    --
    the radiation level is higher at job center than at Chernobyl
    0
    1. amiseck Posted messages 11 Status Member
       
      That's right, billmaxime, I need to be in this configuration: "Intel Core i7-6500U with Intel HD Graphics 520 (2.5 GHz, up to 3.1 GHz with Intel Turbo Boost technology, 4 MB cache memory, 2 cores)."
      Now I just need to find the solution. Thank you for your interest and effort in solving my problem.
      0
  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    the problem is that the graphics card is usually soldered onto laptops...

    if it’s the card that took "1 hit", you can't do much

    check with the local technician for a diagnosis, and if he can desolder and resolder a new graphics card

    see ya

    --
    the radiation level is higher at the job center than at Chernobyl
    0
    1. amiseck Posted messages 11 Status Member
       
      Alright, I will therefore follow your advice and consult a local professional.

      Thank you, billmaxime.
      0
  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    no problem for the help :)

    will you be able to give news after the diagnosis of your computer?

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
    1. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      Hello
      a small clarification is necessary
      there is no soldered graphics card
      the graphics part "INTEL HD 520" is integrated into the CPU
      0
      1. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150 > jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention  
         
        hi jfmimi,

        so, it's the CPU that needs to be changed?

        see you later!
        0
      2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929 > billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention  
         
        Hi @billmaxime
        yes because the graphics chip is integrated into the CPU
        0
      3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150 > jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention  
         
        re

        I hope amiseck will read your message

        thank you for your intervention :)

        See you+
        0
      4. amiseck Posted messages 11 Status Member > billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention  
         
        Yes billmaxime, I read the message jfmimi and thank you for it.
        This capricious machine eventually displayed and started. It then resumed its biiiiiiiip biiiiiiiiip; beep beep. I handed it back to the local technician for a thorough clean-up. It needed it because it hasn't been blown out since 2016.
        I will get back to you for the next steps.
        Thank you.
        0
  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     


    No problem for the help, we’re happy to hear that :)

    I will get back to you for the next steps.

    It’s nice, and it could be useful for other internet users

    Thank you

    See you later

    --
    The radiation level is higher at the employment office than in Chernobyl.
    0
    1. amiseck Posted messages 11 Status Member
       
      Returning here and keeping the community informed about the progress of this case is a duty. People are so generous and we learn a lot from them.
      Thank you
      0
  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    I would say that not everyone has the same perspective...

    Many people stop responding once their issue is resolved!

    As jfmimi pointed out, you can already tell the technician that it’s the CPU (processor) that needs to be changed

    thank you

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. amiseck Posted messages 11 Status Member
       
      Yes, I have already talked to him about it. He is already aware of the responses I received on this forum which he acknowledges as expert.

      See you later
      0
  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    in this case, the repair will go through like a letter in the mail :)

    the repairman is aware of the discussion/topic and opts for the same issue

    it's going to work out :)

    @+

    --
    the radiation rate is higher at the employment office than in Chernobyl
    0
    1. amiseck Posted messages 11 Status Member
       
      Hi billmaxime, jfmimi, the forum,
      As agreed, here is the promised feedback.
      My technician informs me that the CPU is integrated into the motherboard. So, it’s impossible to replace it. We will need to find another motherboard. Which, in our tropics, is going to be quite complicated for me.
      Since the machine sometimes starts when it feels like it, I'm planning to jump at the first opportunity to increase the memory allocated to the video card and decrease the resolution to see what that will yield. What do you think?
      I’m attaching a model of the motherboard in question.
      Thank you

      0
  11. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    after a good clean-up, the pc restarts from time to time without making any beeps?

    for increasing the memory dedicated to the video card, I don’t know if it will help, as it's the graphics chip itself that is damaged

    without being indiscreet, how much did the pc cost when you bought it?

    check the motherboard reference to buy a new one, if the pc is worth it



    later

    0
  12. amiseck Posted messages 11 Status Member
     
    Good evening billmaxime, this PC that I bought second-hand has been with me for nearly 5 years without ever failing. It deserves a beautiful death and grand funerals Snif Snif. Ordering a new motherboard from Africa (Senegal) will be, as I said, complicated and quite expensive. I believe I have no choice but to find another PC.
    Thank you billmaxime
    0
  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    no problem for the help :)

    if everything is okay for you, remember to mark your topic as resolved --> click here

    thank you

    @+

    --
    the radiation rate is higher at the job center than at Chernobyl
    0
  14. amiseck Posted messages 11 Status Member
     
    It's done.
    Thank you
    0
  15. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    thank you too

    good luck

    see you

    --
    the radiation level is higher at the employment center than in Chernobyl
    0