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TCL no connection

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Coco20718 -  
 GB -
Hello,
I’ve had my TV for a few months now, everything was going well but for the past few days I haven’t been able to access YouTube and Amazon Prime. As soon as I open either of the two apps, it shows a message saying "unable to connect at the moment" but I am indeed connected to the WiFi, and the Netflix app works.
I tried disconnecting and reconnecting but that didn’t do anything.
What should I do?
Thank you

Configuration: iPhone / Safari 14.1.1

4 réponses

Réponse 1 / 4
Will
 
I found a simple solution that works.
You just have to go into the settings and set the TV to the correct time and date in "24-hour" format.
Will
27
Chereidi
 

Thank you, it's working!!!

3
GB
 

Will, thank you so much ???????? I've been looking for months ????. GB

0
Réponse 2 / 4
Coco20718
 
Hello, yes I had to reset my TV and reinstall everything. But everything is working fine and since then I haven't been bothered anymore.
2
Réponse 3 / 4
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 
Hello,
check in the Google Play Store if Netflix and Prime Video are up to date.

--
bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
1
Réponse 4 / 4
Will
 
Hello Coco

I have the same problem as you. Netflix works but Youtube and Prime won't connect anymore...
Have you found a solution?

Thanks
Will
0