Scanner App Issue (Microsoft Store): Scans only in black and white
Jo
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brucine Posted messages 24845 Registration date Status Member Last intervention -
brucine Posted messages 24845 Registration date Status Member Last intervention -
Hello,
When I use the Microsoft Scanner app (from the Microsoft Store), the photo (in color) appears in black and white, both in the preview and once the document is scanned. No settings related to scanning in color or black and white are available in the app.
After browsing this forum (and Microsoft support), I changed the Scanning Profile to set the default scan to color
(Windows Settings\Devices\Printers and Scanners\Manage\Scanner Properties\Scanning Profile\Modify\Color Formats: Color)
When I launch a preview from the profile settings panel, the scan is indeed in color.
The same goes when I use the old "Fax and Scan" application: Color scan OK
The same goes when I go through Control Panel\Hardware and Sound\Devices and Printers\Start Scanning: Color scan OK
I think that the problem does not come from the printer or driver, but rather from the Microsoft Scanner app.
I tried resetting it, then uninstalling and reinstalling: still the same problem
It seems that the Scanner app uses its own scanning settings (profile), without taking into account the profiles defined in Windows, but since no settings are available in the app, I don't see how to resolve this.
Has anyone else encountered this problem and managed to fix it?
Maybe a change to be made in the registry editor?
Thanks in advance to everyone who replies!
Have a great day.
When I use the Microsoft Scanner app (from the Microsoft Store), the photo (in color) appears in black and white, both in the preview and once the document is scanned. No settings related to scanning in color or black and white are available in the app.
After browsing this forum (and Microsoft support), I changed the Scanning Profile to set the default scan to color
(Windows Settings\Devices\Printers and Scanners\Manage\Scanner Properties\Scanning Profile\Modify\Color Formats: Color)
When I launch a preview from the profile settings panel, the scan is indeed in color.
The same goes when I use the old "Fax and Scan" application: Color scan OK
The same goes when I go through Control Panel\Hardware and Sound\Devices and Printers\Start Scanning: Color scan OK
I think that the problem does not come from the printer or driver, but rather from the Microsoft Scanner app.
I tried resetting it, then uninstalling and reinstalling: still the same problem
It seems that the Scanner app uses its own scanning settings (profile), without taking into account the profiles defined in Windows, but since no settings are available in the app, I don't see how to resolve this.
Has anyone else encountered this problem and managed to fix it?
Maybe a change to be made in the registry editor?
Thanks in advance to everyone who replies!
Have a great day.
1 answer
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Aren't you missing a setting?
"Select your scanner and choose the file type under which you want your scan to be saved (JPEG, PNG, PDF...).
Before proceeding, click on Show more (to the left) to choose between color or black and white, as well as the resolution and the location of its save"-
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From what I read (I'm using something else), the option would be under the "show more" button
https://www.lecoindunet.com/scanner-avec-windows-10
and it would transform the interface as follows:
https://www.thesiteoueb.net/faq-astuces/fiche-pratique-809-comment-scanner-en-pdf-avec-l-application-scanneur-windows-du-microsoft-store.html -
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I understand even less because, once again, I don't use it, we also read that the source must be "flat" and not "automatic".
https://www.microsoft.com/fr-fr/p/scanneur-windows/9wzdncrfj3pv?activetab=pivot%3Aoverviewtab
(It's also possible that you have a specific Windows theme that prevents you from seeing the dark blue thing on a black background) -
It's really hard to understand...
I can certainly use other tools to work around the problem, but this tiny application seemed super simple, practical, and quick for launching a scan. I'm keeping my fingers crossed that a specific action will allow me to find this option in my version.
In any case, thank you so much for taking the time to search with me ;)
Ps: I don't have an "automatic" choice for the source. Only "Plateau" and "Chargeur". But I tried changing those settings and still no option to change the color mode
RePs: I'm using the default Windows theme and there doesn't seem to be any "invisible" option available (I clicked around a bit in the window to make sure I didn't miss anything)
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