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Freebox Pop remote control settings

Jacques -  
 Idir -
Hello,

My free pop remote only works if I am near the TV; as soon as I move two meters away, the red LED flashes and it can't find the signal??? What should I do?
Thank you for your response.

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bazfile Posted messages 58420 Registration date   Status Modérateur Last intervention   20 242
 
Hello,
change the batteries and if it still doesn’t work, contact Free at 3244 for an exchange.

--
bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
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Jacques
 
Thank you for this reply, I have already changed the batteries and there are no results.
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bazfile Posted messages 58420 Registration date   Status Modérateur Last intervention   20 242 > Jacques
 
Check this with Free at 3244 or via https://assistance-1.free.fr/facetofree/
0
Djorgio
 
Hi,
I've had the same issue since February, even after changing the batteries. Free sent me a new remote that behaves the same way. I've called them 12 times, and they act like they're ignoring me! They tell me to wait for the update for the box. After the updates, the problem is still there. I have to GET UP to change the channel! Their support is a joke!
I'm surprised I can't find more complaints. When I say they're ignoring me, I mean they stop talking to me and wait for me to hang up. Curiously, I don't receive satisfaction surveys when things go wrong.
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Idir
 

https://m.youtube.com/watch?v=W5ZwqzHjrqs

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