TV unable to find channels
Lulu
-
baladur13 Posted messages 47556 Registration date Status Modérateur Last intervention -
baladur13 Posted messages 47556 Registration date Status Modérateur Last intervention -
Hello,
I have a problem with my TV, a new Clayton CL32LED21B. When I search for channels, it finds none and displays "check the cable." The cable is new, so the problem doesn't come from that, and it's perfectly connected. I don't need a decoder because it's included in the TV, but just to be sure, we tried with my neighbor's decoder and the result is still the same, so now I'm out of ideas. Also, I'm renting, so I can't really change anything, and the previous tenant also had difficulty setting it up.
If someone knows what I can do, that would be great.
Configuration: Android / Chrome 90.0.4430.210
I have a problem with my TV, a new Clayton CL32LED21B. When I search for channels, it finds none and displays "check the cable." The cable is new, so the problem doesn't come from that, and it's perfectly connected. I don't need a decoder because it's included in the TV, but just to be sure, we tried with my neighbor's decoder and the result is still the same, so now I'm out of ideas. Also, I'm renting, so I can't really change anything, and the previous tenant also had difficulty setting it up.
If someone knows what I can do, that would be great.
Configuration: Android / Chrome 90.0.4430.210
5 réponses
Hello,
I highly doubt that in a rental apartment the only antenna present is a satellite dish.
As already mentioned, for a satellite dish, you need either an external receiver or the television to have a satellite tuner, which is not the case for this television.
It has a digital TNT MPEG4 tuner...
Channel searches should therefore be done on "Digital antenna"
I assume that during the very first attempt to set it up, you correctly chose France as the country..
Otherwise, you'll need to start from scratch and redo the "Initial installation"
--
It’s very difficult to catch a black cat in a dark room.
Especially when it’s not there...
I highly doubt that in a rental apartment the only antenna present is a satellite dish.
As already mentioned, for a satellite dish, you need either an external receiver or the television to have a satellite tuner, which is not the case for this television.
It has a digital TNT MPEG4 tuner...
Channel searches should therefore be done on "Digital antenna"
I assume that during the very first attempt to set it up, you correctly chose France as the country..
Otherwise, you'll need to start from scratch and redo the "Initial installation"
--
It’s very difficult to catch a black cat in a dark room.
Especially when it’s not there...
Hello
I'm not a specialist, but if two TVs aren't detecting anything at all, it's most likely the source that's the problem, rather than the TVs themselves.
best regards
So this is correct, and depending on the signal provided in your location, it might not be the right tuner.
--
"We swallow the flattering lie in a single gulp, and we sip the bitter truth drop by drop."
I'm not a specialist, but if two TVs aren't detecting anything at all, it's most likely the source that's the problem, rather than the TVs themselves.
best regards
So this is correct, and depending on the signal provided in your location, it might not be the right tuner.
--
"We swallow the flattering lie in a single gulp, and we sip the bitter truth drop by drop."
Good evening, no my TV is new so it can't come from there, the cable is new too. Maybe it's the satellite dish but I can't go check if the connections are good or not. After, I know that the socket is well connected, a municipal employee checked it. When I do a manual analog search before starting the search, it shows me the signal percentage, and it shows 0%, 16%, 0%, 18% and it always changes, so maybe it could be a signal problem?
Good evening,
And if the antenna is the issue, please check its orientation if possible and/or try using a signal amplifier (see if you can borrow one for a test)
Best regards :-)
--
every problem has its solution, but finding it can sometimes be a problem
And if the antenna is the issue, please check its orientation if possible and/or try using a signal amplifier (see if you can borrow one for a test)
Best regards :-)
--
every problem has its solution, but finding it can sometimes be a problem
As already mentioned, we won't be able to help you as everything seems to indicate that the issue lies with the source, antenna, or signal distribution, or the decoder.
The signals are generally digital and the integrated decoder may not be the right one because, as superbarnis points out, a Canalsat-compatible decoder is required and those that are integrated (in principle) do not provide this.
Again, check with your landlord or provider.
The signals are generally digital and the integrated decoder may not be the right one because, as superbarnis points out, a Canalsat-compatible decoder is required and those that are integrated (in principle) do not provide this.
Again, check with your landlord or provider.
For the parable, you need a satellite decoder and which satellite, Hotbird or Astra, it's not the same at all; one is Fransat and the other is Astra Canal Sat.
--
We are not all geniuses, but we are working on it.
Google is your friend, don't forget that!
--
We are not all geniuses, but we are working on it.
Google is your friend, don't forget that!
"My neighbor told me that there are decoders that don’t work with the satellite dish that are specialized for antennas"
Satellite dishes are absolutely not "specialized for antennas"
"Knowing that my TV has the decoder included, I am not supposed to buy an extra decoder"
Well, yes, because it's either terrestrial reception with an antenna and a built-in HD TNT tuner in the TV or satellite reception with an external decoder required.
You need to know which satellite this dish is oriented towards and buy a decoder accordingly:
TNT SAT if Astra 19.2°
Fransat if Eutelsat 5° West
Both starting from €100, available everywhere
I call a cat a cat *
*in French in the text
Satellite dishes are absolutely not "specialized for antennas"
"Knowing that my TV has the decoder included, I am not supposed to buy an extra decoder"
Well, yes, because it's either terrestrial reception with an antenna and a built-in HD TNT tuner in the TV or satellite reception with an external decoder required.
You need to know which satellite this dish is oriented towards and buy a decoder accordingly:
TNT SAT if Astra 19.2°
Fransat if Eutelsat 5° West
Both starting from €100, available everywhere
I call a cat a cat *
*in French in the text
It is possible that the satellite signal is coupled with the signal from an antenna. ...
But in any case, your television only has a DVB-T (TNT) tuner, see
https://www.avcesar.com/specifications/clayton-cl32dled14b
It can only process signals provided by a terrestrial antenna, not those from a satellite dish.
You need to check if there is a terrestrial antenna and/or a satellite dish on the roof, since it is a house.
That being said, your landlord is required to provide you with access to television... Contact him
You also mentioned having tested with the neighbor's decoder? Which decoder?
But in any case, if there are any decoders, channel scans should be done on the decoder, not on the TV.
The TV itself must be set to the HDMI source where the decoder was connected.
.
But in any case, your television only has a DVB-T (TNT) tuner, see
https://www.avcesar.com/specifications/clayton-cl32dled14b
It can only process signals provided by a terrestrial antenna, not those from a satellite dish.
You need to check if there is a terrestrial antenna and/or a satellite dish on the roof, since it is a house.
That being said, your landlord is required to provide you with access to television... Contact him
You also mentioned having tested with the neighbor's decoder? Which decoder?
But in any case, if there are any decoders, channel scans should be done on the decoder, not on the TV.
The TV itself must be set to the HDMI source where the decoder was connected.
.
Hello, I spoke today with a municipal employee and I definitely need a satellite decoder because the one built into the TV is for antenna and I have a satellite dish that is clearly visible on the roof. I think that if I couldn't find channels with my neighbor's decoder, which was connected via HDMI, it's because I went ahead and acted like I didn't have it (searching for channels on the TV instead of the decoder, and I also didn't select HDMI on the TV ????). So I think the matter is settled; I just need to buy the satellite decoder after all.
Yes, yes, I did select France. I tried both automatic and manual search for everything, and in manual analog search, it only finds a signal, but it goes up to 18%, then 16%, and then drops back to 0% immediately.