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Informations produit non valides Probook 6470b

mbarkfoot -  
MPMP10 Posted messages 47331 Registration date   Status Member Last intervention   -
Hello,
on a HP laptop, ProBook 6470b, I get the following message: (on startup)

product information not valid
the following product information programmed into the system board is missing or invalid: system board (00A)
- product name
press Enter to continue startup
for more information please visit: www.hp.com/go/techcenter/startup

can someone help me resolve this issue?
Thank you in advance.

1 answer

  1.
    MPMP10 Posted messages 47331 Registration date   Status Member Last intervention   18 957
     
    Hello,
    Product information is invalid at startup: 
    product information programmed into the system board is missing or system board is invalid (00A)
    - product name
    enter - continue startup
    for more information, please visit: www.hp.com/go/techcenter/startup


    A search on the web:
    https://support.hp.com/fr-fr/document/c02672438

    Error "Motherboard product information (00A) invalid"
    This message may appear after replacing the motherboard. The message indicates that the serial number has not been entered or has been incorrectly entered after replacing the motherboard or another component.
    Contact HP for computer repair. The procedure must be carried out at an authorized HP service center.
    Visit HP Computers - A motherboard error (00A) appears on a black screen for assistance.

    https://forum.pcastuces.com/mise_a_jour_bios-f4s80594.htm

    The technocrats, if they were given the Sahara, in 5 years, they would have to buy sand elsewhere.
    Coluche.
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