Black screen and fan running at full speed
Intrepide
-
KrondaliX Posted messages 382 Registration date Status Member Last intervention -
KrondaliX Posted messages 382 Registration date Status Member Last intervention -
Hello,
I have a problem with my desktop PC. I've had it for 2 months and there is an issue during my gaming sessions.
This problem has occurred with Borderlands 3 and Outriders. After a while, my screen goes black as if it’s disconnected, and the fans in my tower start running at full speed. However, there’s no temperature issue or dust...
At this point, I can do nothing but abruptly shut down the computer and restart it.
I checked the event viewer, and I get this:
Faulting application name: dwm.exe, version: 10.0.19041.746, timestamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, timestamp: 0x2f2f77bf
Exception code: 0xe0464645
Error offset: 0x000000000010b2dc
Faulting process ID: 0x4fbc
Start time of the faulting application: 0x01d73d314d032cea
Path to the faulting application: C:\Windows\System32\dwm.exe
Path to the faulting module: C:\Windows\System32\KERNELBASE.dll
Fault report ID: 5c6213de-8ff3-426e-a549-7ff09f5eefe8
Full name of the faulting package:
Application ID related to the faulting package:
Config:
_Processor AMD Ryzen 9 3900X - 4.6GHz/70Mo/AM4/BOX
_Motherboard Gigabyte X570 GAMING X - X570/AM4/ATX
_SSD Crucial 1To M.2 NVMe
_Gigabyte RTX 3080 10GB
_Seagate 2To 7200rpm Serial ATA III 256Mo
_RAM Kingston 2x16Go DDR4 3200 PC25600
_Power Supply Corsair ATX 750W - RM750 80+ Gold Mod
_Windows 10 64bit
_Screen Gigabyte 27" LED - G27QC
If you need more information, feel free to ask me. I don't know much about it, so please be understanding :x
I hope someone knows what's going on....
Thank you in advance.
I have a problem with my desktop PC. I've had it for 2 months and there is an issue during my gaming sessions.
This problem has occurred with Borderlands 3 and Outriders. After a while, my screen goes black as if it’s disconnected, and the fans in my tower start running at full speed. However, there’s no temperature issue or dust...
At this point, I can do nothing but abruptly shut down the computer and restart it.
I checked the event viewer, and I get this:
Faulting application name: dwm.exe, version: 10.0.19041.746, timestamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, timestamp: 0x2f2f77bf
Exception code: 0xe0464645
Error offset: 0x000000000010b2dc
Faulting process ID: 0x4fbc
Start time of the faulting application: 0x01d73d314d032cea
Path to the faulting application: C:\Windows\System32\dwm.exe
Path to the faulting module: C:\Windows\System32\KERNELBASE.dll
Fault report ID: 5c6213de-8ff3-426e-a549-7ff09f5eefe8
Full name of the faulting package:
Application ID related to the faulting package:
Config:
_Processor AMD Ryzen 9 3900X - 4.6GHz/70Mo/AM4/BOX
_Motherboard Gigabyte X570 GAMING X - X570/AM4/ATX
_SSD Crucial 1To M.2 NVMe
_Gigabyte RTX 3080 10GB
_Seagate 2To 7200rpm Serial ATA III 256Mo
_RAM Kingston 2x16Go DDR4 3200 PC25600
_Power Supply Corsair ATX 750W - RM750 80+ Gold Mod
_Windows 10 64bit
_Screen Gigabyte 27" LED - G27QC
If you need more information, feel free to ask me. I don't know much about it, so please be understanding :x
I hope someone knows what's going on....
Thank you in advance.
5 answers
-
Good evening,
I have already faced this issue and it's a problem related to the power supply of your graphics card.
Make sure that your GPU power connectors are properly connected to the card and the power supply.
Unplugging and replugging them fixed the issue for me. Check for any dust to avoid poor contact and make sure they are well seated.
--
By KrondaliX
