My computer no longer recognizes my HP Deskjet 2630 printer.

Mysah__ Posted messages 52 Status Membre -  
Mysah__ Posted messages 52 Status Membre -
Hello

For about two weeks now, my computer no longer recognizes my HP DESKJET 2630 printer when I plug it in.
I’ve tried two different computers, same issue.

I’ve also changed the connection cable and still the same problem.

I diagnosed the issue with HP Scan, which detects a connection problem but doesn’t resolve it.

My printer is in perfect condition; I never move it and I’ve had it for almost two years.

I don’t know what to do; do you have a solution? Thank you!

3 réponses

samigtx1459 Posted messages 470 Registration date   Status Membre Last intervention   68
 
Hello,
Have you tried resetting it?
If that doesn't work, try reinstalling the drivers.
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Mysah__ Posted messages 52 Status Membre
 
Hello, how do I reset it? Using the HP Smart app?
0
Anonymous user > Mysah__ Posted messages 52 Status Membre
 
Hi, you must have had an installation CD or DVD when you bought it, right?
0