My computer no longer recognizes my HP Deskjet 2630 printer.

Mysah__ Posted messages 52 Status Member -  
Mysah__ Posted messages 52 Status Member -
Hello

For about two weeks now, my computer no longer recognizes my HP DESKJET 2630 printer when I plug it in.
I’ve tried two different computers, same issue.

I’ve also changed the connection cable and still the same problem.

I diagnosed the issue with HP Scan, which detects a connection problem but doesn’t resolve it.

My printer is in perfect condition; I never move it and I’ve had it for almost two years.

I don’t know what to do; do you have a solution? Thank you!

3 answers

  1. samigtx1459 Posted messages 470 Registration date   Status Member Last intervention   68
     
    Hello,
    Have you tried resetting it?
    If that doesn't work, try reinstalling the drivers.
    0
    1. Mysah__ Posted messages 52 Status Member
       
      Hello, how do I reset it? Using the HP Smart app?
      0
      1. Anonymous user > Mysah__ Posted messages 52 Status Member
         
        Hi, you must have had an installation CD or DVD when you bought it, right?
        0