TCL TV won't turn on

Joy_andria Posted messages 2 Status Member -  
MPMP10 Posted messages 47346 Registration date   Status Member Last intervention   -
Hello,
We've had a TCL smart TV for a year and a few months. One night, my dad left it on all night because he fell asleep. The next morning, my mom found it still on while my dad was asleep, so she just turned it off. Since then, the TV won't turn on. There's a white light indicating that the TV is on, but the screen won't light up, and there's music coming from it that can last up to fifteen minutes. This has been going on for several weeks, or even several months, but nothing has changed.
What is the problem? And what should we do to fix it? Thank you very much for your help.

1 answer

  1. MPMP10 Posted messages 47346 Registration date   Status Member Last intervention   18 959
     
    Hello,
    Return to customer service and invoke the warranty.

    --
    The enemy is stupid: he thinks we are the enemy when it is actually him!
    Pierre Desproges
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