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Thomson 32HE5606 smart TV logo looping

dwout -  
 Dwout -
Hello,

Following an automatic update of a Smart TV, my television is no longer working. The logo keeps appearing, disappearing for a few seconds, and then reappearing again.

I am therefore unable to access the TV menu to perform any operations!

The customer service is in France and does not respond after 10 minutes, so I decided to stop trying, otherwise a new TV would cost me less :-)

Thank you in advance

Configuration: Windows / Chrome 87.0.4280.88

5 answers

  1.
    Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 202
     
    But then it is still under warranty!

    --
    I call a spade a spade *
         *in French in the text
    1
    1. dwout
       
      yes, but I can’t find the receipt anymore.
      0
  2. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 202
     
    Hello,
    Try unplugging everything, HDMI cables, antenna, and power plug, wait five minutes and then plug them back in.

    --
    I call a spade a spade *
         *in French in the text
    0
    1. dwout
       
      Hello,

      Thank you, the manipulation has already been performed but it doesn't yield anything. :-(
      0
  3. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 202
     
    Given its age and considering the current prices of TVs, it's best to see a repairman for a quote; otherwise, it looks like it's heading for the dump...;-(

    --
    I call a spade a spade *
         *in French in the text
    0
    1. dwout
       
      uh well she's a year and a half :-( that would be disappointing. Plus, I'm always a bit skeptical about updates and I didn't want to do it but it happened automatically.... grrrrr...
      0
  4. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 202
     
    Damn it! The store must have a record of your purchase

    --
    I call a spade a spade *
         *in French in the text
    0
    1. dwout
       
      I will give it a shot tomorrow morning, the store does guarantees with the ID card and I'm not a fan of this kind of procedure... It served me poorly...
      0
  6. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 202
     
    OK, keep us posted

    --
    I call a spade a spade *
    *in French in the text
    0
    1. Dwout
       
      With pleasure, thank you.
      0