THOMSON Smart TV Update
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Benj738
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bazfile Posted messages 58422 Registration date Status Modérateur Last intervention -
bazfile Posted messages 58422 Registration date Status Modérateur Last intervention -
Hello, I have a Thomson smart TV version: v8-s586t02-lf1v089
product name: 55uc6306
chassis name: ms6586
The problem I am experiencing is that I can no longer use Netflix, the customer service told me I needed to update my TV.
I don't know where to find a link to download the update.
Can someone help me here, please?
4 réponses
Hello,
You need to download the SOFTWARE on this page, there is a PDF that explains how to install it.
Following your telephone call regarding the update of your television, we kindly ask you to proceed as follows:
- Visit the site: www.mythomson.com
- Then go to support and click on manuals and downloads.
- Enter the model of your television in the search bar.
- Then click on Software to download the update file.
- Extract the contents of the ZIP file and you will find 2 folders (MACOSX and MS586T02-LF1V373)
- Open the folder MS586T02-LF1V373 and you will find 2 files (1 PDF and 1 V8-S586T02-LF1V373_ZIP_USB_GMC)
- Extract the contents of the file V8-S586T02-LF1V373_ZIP_USB_GMC again
- You will then have a final file named "update.zip"
- Copy the file "update.zip" and place it only on your USB drive that you have previously formatted to FAT32
- Put your TV in standby and then insert the USB drive into the 2.0 port
- Press the power button on your TV (not on the remote control) and hold it down until the update starts (you should see a message on your screen "software is being upgraded, please do not turn off your TV")
- Once the update is complete, the TV is supposed to turn off and restart by itself.
After all this, you must perform a reset of your TV for the update to be taken into account. To do this, you need to follow these steps:
- Press settings on your remote control (the gear button)
- Go to picture
- Then advanced settings
- Next, position yourself on contrast without pressing ok and enter the code 6425
- You will see a service menu on the screen
- Select RESET ALL and confirm
- Then RESET SHOP and confirm again
- After that, you can simply let the television guide you and follow the installation steps
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