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Cookeo app impossible to download

magalieetrudy Posted messages 69 Status Member -  
magalieetrudy Posted messages 69 Status Member -
Hello,

I have a Samsung Galaxy tablet running Android version 5.0.2. I am trying to install the Cookeo app from Moulinex, but I get the message "your device is not compatible with this version," although my tablet is listed as compatible on the Moulinex website. Could you please help me? Thank you in advance

Configuration: Android / Chrome 87.0.4280.101

2 answers

  1. ondine
     
    Hello

    Here is the app, and if you read carefully, it is compatible from 5.1 and later, among other things, and you need to have Bluetooth low energy. 2 conditions to meet. Then you need to note the actual reference of your tablet, for example

    GT-P5110 ...SM-T800 or another

    https://play.google.com/store/apps/details?id=com.groupeseb.moncookeo&hl=fr&gl=US
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  2. magalieetrudy Posted messages 69 Status Member 1
     
    Hello Ondine,
    First of all, thank you for your response. Indeed, it is well noted that a minimum of Android 5.1 is required, my bad... So do you know how I can resolve my issue? My tablet is a Samsung Galaxy SM-T530, and I just did a software update check; it is up to date. In your opinion, does that mean my tablet is obsolete for this application? I admit that I am not very knowledgeable in this area. Thank you for taking the time to help me, that’s very kind of you!
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