Cookeo app impossible to download
magalieetrudy
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magalieetrudy Posted messages 69 Status Membre -
magalieetrudy Posted messages 69 Status Membre -
Hello,
I have a Samsung Galaxy tablet running Android version 5.0.2. I am trying to install the Cookeo app from Moulinex, but I get the message "your device is not compatible with this version," although my tablet is listed as compatible on the Moulinex website. Could you please help me? Thank you in advance
Configuration: Android / Chrome 87.0.4280.101
I have a Samsung Galaxy tablet running Android version 5.0.2. I am trying to install the Cookeo app from Moulinex, but I get the message "your device is not compatible with this version," although my tablet is listed as compatible on the Moulinex website. Could you please help me? Thank you in advance
Configuration: Android / Chrome 87.0.4280.101
2 réponses
Hello
Here is the app, and if you read carefully, it is compatible from 5.1 and later, among other things, and you need to have Bluetooth low energy. 2 conditions to meet. Then you need to note the actual reference of your tablet, for example
GT-P5110 ...SM-T800 or another
https://play.google.com/store/apps/details?id=com.groupeseb.moncookeo&hl=fr&gl=US
Here is the app, and if you read carefully, it is compatible from 5.1 and later, among other things, and you need to have Bluetooth low energy. 2 conditions to meet. Then you need to note the actual reference of your tablet, for example
GT-P5110 ...SM-T800 or another
https://play.google.com/store/apps/details?id=com.groupeseb.moncookeo&hl=fr&gl=US
Hello Ondine,
First of all, thank you for your response. Indeed, it is well noted that a minimum of Android 5.1 is required, my bad... So do you know how I can resolve my issue? My tablet is a Samsung Galaxy SM-T530, and I just did a software update check; it is up to date. In your opinion, does that mean my tablet is obsolete for this application? I admit that I am not very knowledgeable in this area. Thank you for taking the time to help me, that’s very kind of you!
First of all, thank you for your response. Indeed, it is well noted that a minimum of Android 5.1 is required, my bad... So do you know how I can resolve my issue? My tablet is a Samsung Galaxy SM-T530, and I just did a software update check; it is up to date. In your opinion, does that mean my tablet is obsolete for this application? I admit that I am not very knowledgeable in this area. Thank you for taking the time to help me, that’s very kind of you!