View original (French)

Incoming mail no longer displays my emails

Bruno -  
 Bruno -
Hello,

I have Thunderbird 78.5.1 and 10 email accounts. My PC runs on Windows 10 Home 64-bit.

Following a Windows crash, I had Thunderbird open at that moment with quite a few unread emails listed and visible in the "Inbox," but after the crash, I can no longer view my emails in the "Inbox"; I have to click under "Inbox" on each email account to view the emails from each account: this is absolutely not practical!

How can I re-view all my emails when I am in the "Inbox"?

Thank you for your help.

15 answers

  1.
    Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 380
     
    Hello
    What do you want us to do? The emails have been marked as read due to the crash

    Your issue is that the PC crashed and this may happen again in the medium term, remember to back up your files and the Thunderbird folder, look for and fix the cause



    --
    Take the time to comment!
    A thank you is appreciated.
    Mark as resolved if your issue has been solved. I use the familiar form with everyone.
    0
  2. Anonymous user
     
    Hello,
    I am not sure I understood the problem like Redbart nor even understood the request!

    I understand that it's a matter of display arrangement for incoming emails:

    - either we adjust the display in "View > Folders" and then select "All" or "Unified".
    - or we can change the incoming folder in the account settings: Server settings > Message storage > Advanced and choose as the incoming mail folder that of another account
    0
  3. 8tango Posted messages 67 Status Member
     
    Thank you for your responses.

    It's not easy to explain the problem well, here is a screenshot of Thunderbird.



    When I retrieve my emails, they all used to display in the message display panel, but since the crash, they no longer show up in this display panel; I have to click on each email account in the folder panel to view them.

    0
  4. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 380
     


    and update to version 78.5.1

    --
    Take your time to comment!
    A thank you is appreciated.
    Mark as resolved if your problem has been solved. I address everyone informally.
    0
  6. Anonymous user
     
    In this display mode defined by "View > Folders > Unified", the incoming mail is a virtual folder.
    By right-clicking > properties > choose, you can manually define the folders to explore and group in this view.

    Normally, switching the display back via the "View > Folders > All" menu and then returning to "unified" should resolve the issue automatically.
    0
  7. 8tango Posted messages 67 Status Member
     
    How do you access your photo panel?

    I already have version 78.5.1.
    0
  8. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 380
     
    This is the standard panel of my dashboard



    Take your time to comment!
    A thank you is appreciated.
    Mark as resolved if your problem has been solved. I use the "tu" form with everyone.
    0
  9. 8tango Posted messages 67 Status Member
     
    I tried what you said RoMa_31 but it doesn't work.

    My Thunderbird is buggy and it's doing some pretty weird things, I have backed up my Thunderbird profile, can you tell me how to completely uninstall Thunderbird (profile and emails included)? I tried using the Windows uninstaller but the Thunderbird profile remains on my hard drive and it is not deleted.
    0
  12. 8tango Posted messages 67 Status Member
     
    Ok thanks.

    1) I back up my emails and my passwords for my Thunderbird accounts with MozBackup.

    2) I uninstall Thunderbird.

    3) I manually delete my profile located at C:\Users\PC-Bureau\AppData\Roaming\Thunderbird\Profiles\wghfhkg.default

    4) I restart my computer.

    5) I reinstall Thunderbird.

    6) I restore my passwords and emails via MozBackup.

    Is that correct?
    0
  13. Anonymous user
     
    Yes, that is the procedure to follow. However, Mozbackup will restore the backed-up profile but with the altered profile files, so the problem may reoccur.
    You have nothing to lose by trying. Let us know what happens afterward...
    0
  14. Bruno
     
    It worked :)

    It's working correctly now... but I spent my entire Sunday on it...

    A big thank you for your valuable help.
    0
    1. Anonymous user
       
      The main thing is that you managed to achieve it :-)
      Was it the restoration of Mozbackup that solved the problem? So you figured it out on your own despite the time spent on it!
      0
  15. Anonymous user
     
    Hello @Bruno,

    For the future, see this alternative: The global mailbox.

    It has the advantage of displaying all incoming emails in the "Inbox" folder (which will be placed under Local Folders), across all accounts. The notion of account is only found in the account display for each message on each message line.
    This applies not only to incoming emails but also to sent items, drafts, trash, etc., all grouped in a single set of email folders.

    https://communaute.orange.fr/t5/Trucs-et-astuces/Thunderbird-La-boite-globale/ta-p/2350162
    0
  16. Bruno
     
    It's definitely a good solution for those who manage multiple email accounts, thanks for the tip.
    0