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Computer not detecting my Brother DCP-153C printer

Emma2003 -  
 billmaxime -
Hello,

I bought a new HP computer yesterday. Today I'm trying to print a document, but my computer can't find my Brother DCP-153C printer.
The USB cable of the printer works, and the USB port of my computer also works.
The printer works perfectly with other devices and when making copies.
I tried to search for the printer, but nothing.

Thank you in advance for contacting me if you've ever experienced this problem or if you have a solution to share with me.

Have a nice day.

47 answers

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  1. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    Hello, have you installed the drivers?

    Attention, when installing, only connect the printer via USB when prompted.

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  2. Emma2003
     
    Thank you very much for your response, I have installed the drivers and I can now detect my printer.
    But when I try to start a print job, the computer indicates an error (in the print queue).
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  3. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    In the queue, if you click on printer then cancel all documents, will it be erased?

    Otherwise, once canceled, restart the PC and then try a new print.

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  4. Emma03
     
    Thank you again for your reply, the documents in the queue are being deleted but I tried to restart and start over but a notification still shows an error.
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  6. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    What kind of error?

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    Security contributor.
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  7. Emma2003m Posted messages 22 Status Member
     
    I am sending you a photo; I don't know if you can see it.
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  8. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    RE_

    it doesn't say much :(

    Do this:

    => In Cortana / search, type printers
    => Click on Printers and scanners
    => Click on the printer => Manage
    => In printer status, what does it say?

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    Security contributor.
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  9. Emma2003m
     
    It is written in the printer status: Default
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  10. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    and next to it?

    For example, for mine (it's off)



    If it says offline while it is on, there is still a problem
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    Security contributor.
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  11. Emma2003m Posted messages 22 Status Member
     
    Next to it, there was nothing
    There was just the default.
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  12. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    Try launching the troubleshooter just below

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  13. Emma2003m Posted messages 22 Status Member
     
    No problem is detected.
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  14. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    RE_

    Try launching a print job, and if you get the error message like above, click on it; it should open a window with more information.

    Have you checked on the printer to see if there’s a message or a warning light on?

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    Security contributor.
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  15. Emma2003m Posted messages 22 Status Member
     
    When I click on the message, it opens the print queue.

    No, the printer doesn't display any message, and what's even more curious is that it works with another computer.
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  16. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    Try to start the status controller and see if the printer is noted as ready.

    Click on start => In the programs, look for brother => Status controller

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    Security contributor.
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  17. Emma2003m Posted messages 22 Status Member
     

    Is this really the case?
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    1. Emma2003m Posted messages 22 Status Member
       
      Do you think that if I reset my computer, there would be a chance for everything to install correctly? (Printer detection)
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  18. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    RE_

    No, start is the Windows button at the bottom left, then look in the list of programs for brother => Status monitor

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    Security contributor.
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  19. Emma2003m Posted messages 22 Status Member
     
    Alright, thank you very much
    I don't have brother in the list of programs
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  20. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     
    RE_

    It's weird :(

    Try:

    => In Cortana / search, type print
    => Click on Printers and scanners
    => Click on the printer => Manage
    => Click on print preferences and take a photo

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    Security contributor.
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