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Printer issue (Canon MG2555S)

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Sylviane -  
mamiemando Posted messages 33174 Registration date   Status Moderator Last intervention   -
Hello,

My Canon MG2555S printer, which was working until a few days ago, refuses to print with this message: a print filter is missing on the printer.

A friend told me to uninstall it and then reinstall it. But after adding it, I am asked for the printer's URI, which I do not have or cannot find.

How can I get my printer working again?

Thank you
Sylviane

Configuration: Linux / Firefox 83.0

2 answers

  1. Sylviane
     
    There was a problem with cups.
    1
    1. mamiemando Posted messages 33174 Registration date   Status Moderator Last intervention   7 944
       
      Sure, just to clarify, the software I was talking about is the graphical interface commonly used to configure CUPS. Thank you for the clarifications, and best of luck!
      0
  2. mamiemando Posted messages 33174 Registration date   Status Moderator Last intervention   7 944
     
    Hello,

    Given what you describe, the "prerequisites" section that follows is probably already completed.

    Prerequisites

    Install the package 
    system-config-printer
    through the software center, or by entering the following commands in a terminal: 

    sudo apt update
    sudo apt install system-config-printer


    Then launch it, either through the menus or via the terminal: 

    system-config-printer


    Click on the unlock button, remove any existing printer (right-click delete), then add one using the dedicated button.

    Adding the Printer

    To go further, you need to tell us how your PC is connected to the printer (wifi, USB, etc.), but you can already try to perform an automatic detection (Network Printer > Find).

    Assuming your printer is connected to your PC via the network (wifi/ethernet - but not USB), it would be interesting to verify that it is connected to your router (refer to your printer’s manual to check its IP settings). If everything is good, it should have an IP address starting with 
    192.168.*.*
    . Assuming it is 
    192.168.1.15
    , please let us know what the command returns: 

    ping -c2 192.168.1.15


    Good luck
    0
    1. Sylviane
       
      Thank you for the response! But it was of no use because
      the computer did not recognize the printer and a friend came to help me out.
      A software issue occurred and was preventing the connection.
      Have a good evening and thank you again for taking the time to respond to me.
      0
      1. mamiemando Posted messages 33174 Registration date   Status Moderator Last intervention   7 944 > Sylviane
         
        Thank you for your feedback, take care!
        0