No paper jam but error code 1303

Sylvie -  
 Potriais -
Hello,
My printer is showing error code 1303 and the orange light is flashing 3 times... despite all my attempts, I haven't found any paper jams in all the recommended spots... it's still flashing and won't print... thank you for your help...

Configuration: Android / Chrome 86.0.4240.185

6 réponses

glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581
 
Good evening,
Here is what the mentioned code means,

click on the image to zoom in.
I don't know if it's possible, but if there's a way, remove the back tray that may have shifted causing the problem.
At the same time, check if there's anything suspicious at the paper entry in the printer.
Best regards.

--
Those who don't please upon arrival always do so upon leaving.
Oh Breizh my homeland, I love my homeland!
7
Potriais
 

After unsuccessfully trying all the techniques suggested by various tutorials, I resorted to the old-fashioned homemade method: a good blast of compressed air (air blower) and it’s back up and running!

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