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Livebox Play Reset

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greshme Posted messages 26 Status Member -  
 Greshme -
Hello,

Despite using all the reset methods for the box described by Orange support, I am unable to restore my Livebox Play to factory settings.

What solution is available??
Thank you for your attention
Greshme

4 answers

  1.
    MPMP10 Posted messages 47353 Registration date   Status Member Last intervention   18 967
     
    Hello,
    Normally, there is a reset button at the back of the box, which should be sufficient.
    Otherwise:
    Reset the Livebox Play

    Using a pointed object like a pencil or pen, press and hold the Reset button and follow the instructions on your Livebox screen.

    Note: if the reset does not work with the reset button on the Livebox, you can perform this reset from the Livebox interface.

    Otherwise, what kind of problems are you encountering with your box?
    0
  2. Greshme
     
    Yes, no problem, all these maneuvers have been made
    the only thing that has been reset is the administrator password of the box

    Thank you for your response
    Greshme
    0
    1. MPMP10 Posted messages 47353 Registration date   Status Member Last intervention   18 967
       
      If the box has flashed and restarted, it is therefore normally reset...!
      What more do you want?

      If the password has been changed, then the box must have been reset automatically.

      Otherwise, what kind of problems are you experiencing with your box?
      0
  3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
     
    Hi

    What makes you say that it is not reset?

    Are you finding any elements of the config like it was before the reset?

    If you had validated the option, the config is automatically restored upon first connection

    Enable / Disable automatic backup
    0
  4. Greshme
     
    Thank you for your response

    Not wanting to save the settings of my box, I hadn't
    noticed this option

    Have a nice day
    0