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Livebox Play Reset

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greshme Posted messages 26 Status Membre -  
 Greshme -
Hello,

Despite using all the reset methods for the box described by Orange support, I am unable to restore my Livebox Play to factory settings.

What solution is available??
Thank you for your attention
Greshme

4 réponses

Réponse 1 / 4
MPMP10 Posted messages 46985 Registration date   Status Membre Last intervention   18 842
 
Hello,
Normally, there is a reset button at the back of the box, which should be sufficient.
Otherwise:
Reset the Livebox Play

Using a pointed object like a pencil or pen, press and hold the Reset button and follow the instructions on your Livebox screen.

Note: if the reset does not work with the reset button on the Livebox, you can perform this reset from the Livebox interface.

Otherwise, what kind of problems are you encountering with your box?
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Réponse 2 / 4
Greshme
 
Yes, no problem, all these maneuvers have been made
the only thing that has been reset is the administrator password of the box

Thank you for your response
Greshme
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MPMP10 Posted messages 46985 Registration date   Status Membre Last intervention   18 842
 
If the box has flashed and restarted, it is therefore normally reset...!
What more do you want?

If the password has been changed, then the box must have been reset automatically.

Otherwise, what kind of problems are you experiencing with your box?
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Réponse 3 / 4
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 
Hi

What makes you say that it is not reset?

Are you finding any elements of the config like it was before the reset?

If you had validated the option, the config is automatically restored upon first connection

Enable / Disable automatic backup
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Réponse 4 / 4
Greshme
 
Thank you for your response

Not wanting to save the settings of my box, I hadn't
noticed this option

Have a nice day
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