Unable to install PS4 Remote Play on Windows 10 (2004)

TheFlashAbdel Posted messages 3 Status Member -  
 nkz -
Hello, I've been trying to install the PS4 Remote Play app for months, I've tried tons of methods, etc... and I'm still stuck! Can you please help me?

Here are a few screenshots to give you an idea:

https://image.noelshack.com/fichiers/2020/33/4/1597326398-capture-d-ecran-215.jpg
https://image.noelshack.com/fichiers/2020/33/4/1597326398-capture-d-ecran-214.jpg

Thank you for getting back to me as soon as possible...

Best regards, Mr. Flash.

6 answers

  1. pistouri Posted messages 19011 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    You apparently have a Windows 10 Pro PC, without the N or KN editions which do not have Windows Media Player.

    One of your screenshots asks you to update W10.
    Restart Windows Update to get build 19041.450 (you have build 19041.423).
    But that's not what will resolve your problem.

    Your screenshot also asks you to install the Media Feature Pack with a proposed link.
    But you don’t need it because you have Windows Media Player with any edition of W10 (Home or Pro) only for the N and KN versions.

    The issue must revolve around Windows Media Player.

    To remedy this:

    Start by checking if it is present and launch it to say, "it's good, I have it".
    If you don’t see it or can’t find it, move on to solution 1.

    Solution 1
    If it is not activated:
    Control Panel → Programs → Programs and Features
    Click on the line on the left → Turn Windows features on or off
    Scroll down to the line → Media Features
    Expand the +
    Check the box → Windows Media Player
    Then OK

    Restart your PC.
    Then try to install PS4 Remote Play.

    Solution 2
    Windows Media Player is not installed
    Go to Settings → Apps → Apps & Features
    Click on the line → Optional Features

    Click on → Add a feature
    In the window that opens click on → Windows Media Player
    Click on Install


    Solution 3
    Uninstall and reinstall Windows Media Player via Settings.

    A-Uninstall Windows Media Player
    Go to Settings → Apps → Apps & Features
    Click on the line → Optional Features
    Click on the line → Windows Media Player
    Then → Uninstall

    Restart your PC.

    B- Reinstall Windows Media Player.
    Go to Settings → Apps → Apps & Features
    Click on the line → Optional Features
    Click on → Add a feature
    Select → Windows Media Player
    Click on Install
    Restart your PC.
    Then try to install PS4 Remote Play.

    Solution 4
    Reset W10 without losing documents
    Then try to install PS4 Remote Play.

    Ps:
    Make sure, just in case, that your PC is indeed Windows 10 Pro
    Settings → System
    The last line at the bottom → System Information
    Section at the very bottom → Windows Specifications
    The line → Edition
    Or simply type in the search field on the taskbar → About
    Click on About your PC

    Or also type in the search field on the taskbar → info
    Click on System Information

    In System Summary it is the line → Operating System Name

    See you!

    --
    pistouri
    5
    1. bobletruand
       

      Can I still reset my normal Windows 10, not Pro, or not?

      0
    2. nkz
       

      Hello, I just saw your tips. I have Windows Family and I can't run the PS Remote Play application. I'm lost.

      -1
  2. BadBooMQc
     
    Hello, I've installed remote play, but it won't open and I've uninstalled and reinstalled it a dozen times and it still won't open :((
    2
    1. nkz
       

      Did you find a solution over time?

      0
  3. JULPARY33
     
    Hello
    I've tried everything and nothing works!!
    Another solution???
    0
  4. JULPARTY33
     
    I was able to install it thanks to a computer-savvy friend. Tutorial followed. He also launched Windows Media Player once and added "legacy components" in programs and features.
    And as mentioned in the tutorial, Windows Media Player needs to be in the programs and features file.
    Now it just needs to be tested.
    0
  5. pistouri Posted messages 19011 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello JULPARTY,

    It's indeed the solution 1 proposed ===►#1
    Windows Media Player.

    Let us know if it works.

    See you!

    --
    pistouri
    0