Unable to install PS4 Remote Play on Windows 10 (2004)
TheFlashAbdel
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Member
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nkz -
nkz -
Hello, I've been trying to install the PS4 Remote Play app for months, I've tried tons of methods, etc... and I'm still stuck! Can you please help me?
Here are a few screenshots to give you an idea:
https://image.noelshack.com/fichiers/2020/33/4/1597326398-capture-d-ecran-215.jpg
https://image.noelshack.com/fichiers/2020/33/4/1597326398-capture-d-ecran-214.jpg
Thank you for getting back to me as soon as possible...
Best regards, Mr. Flash.
Here are a few screenshots to give you an idea:
https://image.noelshack.com/fichiers/2020/33/4/1597326398-capture-d-ecran-215.jpg
https://image.noelshack.com/fichiers/2020/33/4/1597326398-capture-d-ecran-214.jpg
Thank you for getting back to me as soon as possible...
Best regards, Mr. Flash.
6 answers
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pistouri Posted messages 19011 Registration date Status Contributor Last intervention Ambassadeur 8 723
Hello,
You apparently have a Windows 10 Pro PC, without the N or KN editions which do not have Windows Media Player.
One of your screenshots asks you to update W10.
Restart Windows Update to get build 19041.450 (you have build 19041.423).
But that's not what will resolve your problem.
Your screenshot also asks you to install the Media Feature Pack with a proposed link.
But you don’t need it because you have Windows Media Player with any edition of W10 (Home or Pro) only for the N and KN versions.
The issue must revolve around Windows Media Player.
To remedy this:
Start by checking if it is present and launch it to say, "it's good, I have it".
If you don’t see it or can’t find it, move on to solution 1.
Solution 1
If it is not activated:
Control Panel → Programs → Programs and Features
Click on the line on the left → Turn Windows features on or off
Scroll down to the line → Media Features
Expand the +
Check the box → Windows Media Player
Then OK
Restart your PC.
Then try to install PS4 Remote Play.
Solution 2
Windows Media Player is not installed
Go to Settings → Apps → Apps & Features
Click on the line → Optional Features
Click on → Add a feature
In the window that opens click on → Windows Media Player
Click on Install
Solution 3
Uninstall and reinstall Windows Media Player via Settings.
A-Uninstall Windows Media Player
Go to Settings → Apps → Apps & Features
Click on the line → Optional Features
Click on the line → Windows Media Player
Then → Uninstall
Restart your PC.
B- Reinstall Windows Media Player.
Go to Settings → Apps → Apps & Features
Click on the line → Optional Features
Click on → Add a feature
Select → Windows Media Player
Click on Install
Restart your PC.
Then try to install PS4 Remote Play.
Solution 4
Reset W10 without losing documents
Then try to install PS4 Remote Play.
Ps:
Make sure, just in case, that your PC is indeed Windows 10 Pro
Settings → System
The last line at the bottom → System Information
Section at the very bottom → Windows Specifications
The line → Edition
Or simply type in the search field on the taskbar → About
Click on About your PC
Or also type in the search field on the taskbar → info
Click on System Information
In System Summary it is the line → Operating System Name
See you!
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pistouri -
Hello, I've installed remote play, but it won't open and I've uninstalled and reinstalled it a dozen times and it still won't open :((
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I was able to install it thanks to a computer-savvy friend. Tutorial followed. He also launched Windows Media Player once and added "legacy components" in programs and features.
And as mentioned in the tutorial, Windows Media Player needs to be in the programs and features file.
Now it just needs to be tested. -
pistouri Posted messages 19011 Registration date Status Contributor Last intervention Ambassadeur 8 723
Hello JULPARTY,
It's indeed the solution 1 proposed ===►#1
Windows Media Player.
Let us know if it works.
See you!
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pistouri -