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My laptop only works when plugged in.

MiranoO Posted messages 58 Status Member -  
baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   -
Hello,

I had a battery issue (my laptop lasted only a minute max without being plugged in), so I replaced my old battery (which was indeed dead) with a new one.
However, less than a month later, I noticed that sometimes my laptop would shut down instantly if I unplugged the charger while it was charging. In these cases, the battery icon is crossed out with an X and shows 255%. Additionally, it’s impossible to turn the laptop back on without it being plugged in.
I find it strange that this happens with a new battery, but at the same time the problem seems different from the previous one. Do you think I have an issue with my laptop, or could it be related to the new battery?

Thank you for your response.

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2 answers

  1.
    Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   Ambassadeur 2 364
     
    Hello,
    I think the charger is inseparable from the battery.
    You might have bought a new battery if the charger isn't doing its job; it needs to be changed as well.
    Please let us know what your PC is... desktop with a tower or laptop (brand and model)?

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate 2TB HDDs | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
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    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      Hello Panth33ra
      Do you know a lot of desktop PCs with battery on charger?
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      1. Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   2 364 > baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention  
         
        Yes, mine but it's a laptop. His too, it seems?
        The battery has always been plugged into the mains since it was purchased (May 2017) and its wear percentage is constant... 3.1%!
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      2. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387 > Panth33ra Posted messages 23135 Registration date   Status Member Last intervention  
         

        Let us know what your PC is... desktop with a tower or laptop
        That's where my comment comes from....
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    2. MiranoO Posted messages 58 Status Member 1
       
      My computer is an Acer Aspire 5 A515-51-56VN.
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  2. MCBLACK_1570 Posted messages 4 Status Member
     
    Hello
    I think the battery you bought is also faulty because on the day you purchased the new battery, there was no cross on it, and if the cross appeared after use, it means there's an issue with the new battery, and it will need to be changed once again.
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    1. MiranoO Posted messages 58 Status Member 1
       
      I contacted the store where I bought the battery to have them check my computer; I hope it's the battery causing the issue and that it will be resolved quickly.
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    2. Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   2 364
       
      Important point that I forgot to mention:
      Your battery and charger must be from the same brand as your laptop. Avoid "NoName" products, especially from the Chinese.
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