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Gigabyte B550M motherboard issue

philemon72 Posted messages 42 Registration date   Status Member Last intervention   -  
flo88 Posted messages 28485 Registration date   Status Contributor Last intervention   -
Hello,

I recently built a PC (for the first time, by the way). Here’s my setup:
- Ryzen 3600
- 2 X 8 GB of RAM
- Sapphire Radeon RX 580
- Bitfenix Nova TG case
- Gigabyte B550M DS3H motherboard.

I had some help through this discussion:
https://forums.commentcamarche.net/forum/affich-36820672-avis-config-pc#newanswer

Today, I have a few issues:

1- I can't access the BIOS of my motherboard. I tried removing the BIOS battery (with the power unplugged), removing one stick of RAM, and disconnecting my hard drive, but nothing works. I tested it with the F2 and Delete keys.
I saw on a site that it's possible to go through the "security update" menu > restore > advanced options > restart > troubleshoot > advanced options > UEFI firmware settings.
But I don’t have the same options on my Windows 10 Pro.
However, I do have the recovery menu > advanced startup > system restart tools, then I get to the screen below
https://www.zupimages.net/up/20/39/t5qk.jpg
But after rebooting, I get a black screen. I have to restart my computer again to get into Windows.
So I don't know what to do anymore.

2- The goal is to enable "Wake on LAN" and activate Smart Fan.
Regarding Smart Fan, I tried to download the "APP center". If I managed to find the BIOS (which, by the way, doesn't allow me to do much, I didn't find Smart Fan—is a software required?).
https://www.zupimages.net/viewer.php?id=20%2F39%2Fg9lx.png
https://www.zupimages.net/viewer.php?id=20%2F39%2Fpugx.png

10 answers

  1.
    philemon72 Posted messages 42 Registration date   Status Member Last intervention  
     
    nobody?
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  2. flo88 Posted messages 28485 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     
    Hello.

    So accessing the BIOS is done by pressing the "Delete" key, it's not reassuring that you're not able to access it........
    What type of keyboard are you using? USB? wired or wireless? If it's USB, try the ports located at the very top at the back of the motherboard.

    Smart Fan (5) on this board can only be controlled in the BIOS.

    The APP center is useless for me, I installed it 10 minutes before deleting it........

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  3. philemon72 Posted messages 42 Registration date   Status Member Last intervention  
     
    Hi, thanks for the reply ;-)

    I use a wireless keyboard. I already tried plugging the wireless dongle from the front to the back, but I will test other ports higher up. That said, I don't even see the Gigabyte screen, which I find strange.
    I can borrow a wired keyboard if needed.

    It's a shame that SmartFan is only in the BIOS.
    What bothers me is that the fan of the cooler and the rear fan are running all the time (very slight noise). I understand it during a demanding game, but if I'm just on the internet, I see less of a point. Hence the need to use "SmartFan," but maybe there are other compatible software options?

    I imagine that on a recent motherboard like mine, I shouldn't have any issues configuring "WakeOnLan," right?

    Regarding the App Center, I noticed that there was the software "EasyTune" which allows for easy overclocking of the processor, but maybe that's not for Ryzen.
    Otherwise, I saw the software "RGB Fusion." When my budget allows, I wouldn't be against adding a small LED and/or an RGB fan to "pimp" my setup ;-)
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    1. flo88 Posted messages 28485 Registration date   Status Contributor Last intervention   5 168
        
      That said, I don't even see the Gigabyte screen, which I find strange


      Unless the PC goes into deep sleep... have you tried restarting? 

      It's a shame that SmartFan is only in the BIOS.
      What annoys me is that the CPU cooler fan and the rear fan are always running (very slight noise). I understand during a demanding game, but if I'm just browsing the internet, I see less point in it. Hence the interest in using "SmartFan," but maybe there are other compatible software options?


      It's quite easy in the BIOS; you have to try two or three times to get what you want, but it works well, and stopping the fans is easy to configure.
      I believe there's software with Aorus models, but I'm not sure if it's compatible with other motherboards. 

      I imagine that with a recent motherboard like mine, I shouldn't have any problem configuring "WakeOnLan," right?


      Yes, in "setting" and "platform power"


      For the RGB:

      https://www.gigabyte.com/MicroSite/512/download.html

      Overclocking is better in the BIOS ;-)
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  4. philemon72 Posted messages 42 Registration date   Status Member Last intervention  
     
    Hi, I just tested it and it's still not working

    I tried to connect a wired USB keyboard to the designated port at the top of the board.
    I realized that I had 2 HDMI ports on my graphics card, I tried both but the same
    However, I had never tried the HDMI port on my motherboard (do we need it to access the BIOS?), and there it's a black screen even after restarting. But it seems to me that if I have a graphics card connected, the HDMI port on my motherboard is no longer functional?

    I should clarify that my PC is connected to a plasma screen.
    A friend suggested I test it with his computer screen but it's either HDMI, VGA, or DVI. Since the HDMI doesn't seem to work and my motherboard doesn't have a VGA port, I could try to find a DVI cable.

    But I still find it strange.
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  6. AluMinioume Posted messages 3107 Registration date   Status Member Last intervention   582
     
    Hi,
    When you say you can't access the BIOS (rather UEFI), do you mean that the PC always continues to boot into Windows, or you simply don't see the UEFI display?

    I saw on a site that it's possible to go through the "security update" menu > recovery > advanced options > restart > troubleshoot > advanced options > UEFI firmware settings.
    The equivalent command, to be executed as an administrator: 

    shutdown /r /fw

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  7. philemon72 Posted messages 42 Registration date   Status Member Last intervention  
     
    When my PC starts up, it boots directly into Windows and I don't see the screen that offers to enter the BIOS.
    If I restart by pressing "delete," I get a black screen. I'm forced to restart my computer to return to Windows.
    I just tried the command "shutdown /r /fw" and it doesn't work; I get the following error
    The firmware of this system does not support restarting to the user interface.(1)
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  8. pitou
     
    Good evening,

    Just in case, do you have a physical button on your motherboard to reset your "bios"? Either on the back panel or at the bottom right facing the motherboard?
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    1. philemon72 Posted messages 42 Registration date   Status Member Last intervention  
       
      No, the only button I have is a q-flash button to update the motherboard without a processor, RAM, or graphics card.
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  9. flo88 Posted messages 28485 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     
    At one point, you notice that when you restart the PC and press the "Delete" key, you get a black screen and it stays that way. I think the problem is your plasma screen; the BIOS displays in a resolution that it doesn't support.
    Well, I hope that's all it is; you should try a "normal" screen to see what happens with that.

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  10. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
     
    Hello,
    yes it's possible that the screen does not support the BIOS resolution.

    but I want to add that there's no point in connecting a screen to the motherboard in your case, even if there’s no graphics card connected, you won't have any display since the r5-3600 does not have an integrated graphics chipset. For Ryzen, only the G versions have an iGPU.
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    1. flo88 Posted messages 28485 Registration date   Status Contributor Last intervention   5 168
       
      Hi jumulka 

      but I'm stepping in to add that it’s pointless in your case to connect a monitor to the motherboard,


      I had forgotten to mention this point, you are right.
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  11. philemon72 Posted messages 42 Registration date   Status Member Last intervention  
     
    Hi,

    So I had a few minutes this morning to test with a screen that a friend lent me.
    It worked, I got to the Gigabyte window before booting into Windows and the "del" key correctly brings me into the bios.
    I connected the screen with a "display port" cable. I could try again this evening if I can connect the screen via HDMI, to see if it’s a problem related to my TV or if it's the HDMI port that's not working.

    So do I have a solution to access my bios via my television? (considering it worked previously with an old PC). Changing the resolution settings in the bios for example?

    I only had time to modify some smart fan settings to auto mode, but I imagine I should switch them to manual and set a curve manually?
    If so, are there any recommendations to follow?
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    1. flo88 Posted messages 28485 Registration date   Status Contributor Last intervention   5 168
        
      Change the resolution settings in the BIOS for example?


      No, it's not possible to change the display resolution in the BIOS. 

      Smart fan in auto mode but I imagine I should rather set them to manual and draw a curve manually? 
If that's the case, are there any recommendations to follow?


      Yes, in manual mode for each fan you need to redo the curve points as you see fit, and after a few tests, you'll find the right adjustment (to your liking). However, for the CPU, it's better to leave it in auto.
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