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Power outage, TV issue?

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Jess_17 Posted messages 3 Status Membre -  
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   -
Hello,
I'm writing to you because yesterday we had a power outage while I was watching a series on Prime!
Since then, I no longer have access to YouTube, Prime, the Google Play Store app, or anything else because I supposedly no longer have internet! However, Netflix is working????
Do you have any idea what I can do?
We've already restarted the modem, router, etc.! The issue is just with the TV, but not with Netflix...
Thank you in advance.

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Réponse 1 / 2
jumulka Posted messages 12090 Registration date   Status Membre Last intervention   4 619
 
Hello,
have you tried connecting it via cable and Wi-Fi?
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Jess_17 Posted messages 3 Status Membre
 
The TV is connected by a basic cable! And we tested it with Wi-Fi and it doesn't work! What I don't understand is that Netflix actually works???
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