JBL headset not detected

Solved
Crude447 Posted messages 5 Status Membre -  
Crude447 Posted messages 5 Status Membre -
Hello,

My Bluetooth headset is no longer working on my HP laptop windows 10

It just happened like that; I was using it, everything was working, then after several updates windows

the headset changed "mode" and was no longer detected by the PC

It’s not the headset’s fault since it works on my phone,

I’ve tried everything..

uninstalling/reinstalling the audio drivers, setting the Bluetooth service to manual in services.msc, installing other audio drivers, and then I ended up resetting my PC.

Upon restart, Bluetooth was working fine, but my headset was still not detected..

In the sound settings, I have two of the same thing,

Realtek R audio speaker and Realtek R audio speaker, and on one of them, there is no sound.

What could I do? Thanks

Configuration: Android / Chrome 83.0.4103.106

2 réponses

Chris_33000 Posted messages 533 Status Membre 48
 
Hello,
what is the Bluetooth version of your headset and the Bluetooth version of your computer?
"https://support.microsoft.com/en-us/help/4524769/windows-10-what-bluetooth-version-is-on-my-device"
Best regards,
1
Crude447 Posted messages 5 Status Membre 2
 
I finally found a solution to my problem :)

I went to Control Panel, Hardware and Sound, Add a device, and my headset is detected :)


Best regards :)
2