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Canon Pixma MX925 - New Print Head and Still Getting Error Message

Sandra -  
 Sandra -
Hello,

I cleaned the print head of my MX925 printer and the error message won't go away; my ink cartridges are original as well.
I decided to buy a new original one (still cheaper than a new printer) and the message, incorrect print head, is still there.
I don't know what to do anymore! Help me, I don't want to spend more money for nothing!
Do you have a solution so that the printer detects the new print head?

Thank you!!

Configuration: Android / Chrome 84.0.4147.125

2 answers

  1.
    Pierr10 Posted messages 13860 Registration date   Status Moderator Last intervention   5 858
     
    Hello,

    Since this printer is not low-end, a solution must be found.
    I recommend contacting Canon's customer service at 01 70 48 05 00

    --
    What is well conceived is clearly expressed,
    And the words to say it come easily.
    (Boileau)
    2
    1. Sandra
       
      Hello,
      Thank you for the number. I will call them, you never know!!
      0