View original (French)

Issue with your Urmet street intercom system

Samir -  
 Samir -
Hello,
I have a problem with my Urmet street intercom. When visitors ring, I can hear them very well, but they cannot hear me. Can anyone give me some advice?
Thank you in advance.

Configuration: Android / Chrome 84.0.4147.111

1 answer

  1.
    T3chN0g3n Posted messages 74 Registration date   Status Member Last intervention   1 217
     
    Hello,

    Is it new equipment or a malfunction that occurred on a previously working device?
    Do you have a reference/model name (as well as that of the indoor intercom)?

    Best regards.
    0
    1. Samir
       
      Hello
      This equipment has been installed for more than 5 years and has been working very well until now
      The reference for the street panel is 172211
      Thank you for your response
      0
      1. T3chN0g3n Posted messages 74 Registration date   Status Member Last intervention   1 217 > Samir
         
        The first thing you can do is to remove the cache and perform a visual inspection to see if it hasn't taken on humidity. Then check at the terminal to make sure all the wires are properly connected and tightened (and the same on the indoor monitor side). If nothing is visible, you'll need to conduct more "electronic" tests, but it's immediately less obvious... Or you could change the entire board (or the monitor...).
        0
      2. Samir > T3chN0g3n Posted messages 74 Registration date   Status Member Last intervention  
         
        Yes, I have already checked the manufacturing and the humidity.
        0
      3. T3chN0g3n Posted messages 74 Registration date   Status Member Last intervention   1 217 > Samir
         
        Afterwards, tests need to be pushed, for example connecting another speaker in parallel with the one in place to see if it comes from it, for example...
        0
      4. Samir > T3chN0g3n Posted messages 74 Registration date   Status Member Last intervention  
         
        Thank you for your information, I will bring in a professional.
        0