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Asus stuck on Aptio Setup Utility

Melissa -  
jumulka Posted messages 12090 Registration date   Status Member Last intervention   -
Hello,
I have an urgent problem!
I have a loaner computer while mine is being repaired, but it shows an Aptio Setup Utility screen on startup and I can't get out of it! I'm really not good with computers, I don't know what to do, could someone help me?

2 answers

  1.
    Panth33ra Posted messages 23133 Registration date   Status Member Last intervention   Ambassadeur 2 364
     
    Hello,
    Here’s a solution... https://forums.commentcamarche.net/forum/affich-31059549-ordinateur-asus-bloque-sur-page-aptio-setup-utility

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 M.2 SSD 500 GB | 2 Seagate 2TB HDD | GeForce GTX 1070M 8 GB | 17.3" (120 Hz) screen | DirectX 12 | Windows 10 (x64)
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    1. Weaslette Posted messages 3 Status Member
       
      After implementing this solution, my screen displays this:

      What should I do?
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  2. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
     
    Hello,
    "aptio setup utility" is the BIOS. If you land on this page, it's probably because the computer can't find the hard drive. You should be able to go to the exit tab (you navigate with the arrow keys) where you should see if it detects the hard drive.

    Is this a loaner computer provided by the person who is fixing the other one?
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    1. Weaslette Posted messages 3 Status Member
       
      There is no mention of a hard drive anywhere. Yes, we sent my computer to the repair service, and in the meantime, they gave me a loaner.
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      1. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619 > Weaslette Posted messages 3 Status Member
         
        They need to be contacted about this matter.
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