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Invisible external drive

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saintaise17 Posted messages 437 Registration date   Status Member Last intervention   -  
saintaise17 Posted messages 437 Registration date   Status Member Last intervention   -
Hello,

My external drive is invisible.
I can't see it when I plug it in.
It makes a sound when connecting and disconnecting the device.
I went to disk management and I can't see it... It was called "G".
I have this window that pops up when I open disk management, but I'm hesitant to do anything as I don't have the knowledge beyond that!
I'm attaching this window!
It's probably an irrecoverable external drive, but I hope I'm wrong!!!
Is there a way to try to recover it or to recover its content?

Thank you very much for your help.

Have a nice day.

11 answers

  1.
    jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    Hello
    the disk management window is not full
    move the vertical scroll bar down on the right
    take a screenshot

    --
    If my answer helped you, click the Thank you button.
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    1. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
       
      Hello,

      Thank you very much, I'm doing it again!!!

      Thanks.

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      1. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
         
        I just made it more readable I think

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  2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    Indeed, it is not recognized
    external disk connected
    check the disk with "CrystalDiskInfo"
    it's software that allows the user to know the status of their hard drive.
    The status should be blue; otherwise, it's not a good sign.
    click here
    You also have "Hard Disk Sentinel" which provides more detailed results on the number of deteriorated sectors and the percentage of defects in the HDD/SSD. Download it here

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  3. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    Thank you jfmimi, I'm going to try and results to come!
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    1. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
       
      Here, if I've seen correctly, it should be good??? It's the last page because I saw the arrow to advance and I had 3 that are identical
      I didn't know, thank you very much for your help.

      I'm attaching the screenshot, so the last page for your verdict!

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      1. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
         
        My external drive is good just in case!
        I had it connected properly!
        Sorry, but I'm innovating and I thank you for that!
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      2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
         
        Yes, it is well recognized and OK, but no drive letter assigned (disk2)
        try with "Aomei " Download it here
        provide a screenshot
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  4. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    Here is what I have with what you told me

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    1. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
       
      Your space is unallocated. Right-click and there should be something like "new volume."
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  6. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    Thank you Seb,

    I did a right click but nothing changes.
    I took the opportunity to go to properties. Nothing changes!

    Thanks for your help.

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    1. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
       
      What options do you have when you right-click?
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    2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      when you right-click on the partition (unallocated) a menu opens
      choose " create partition " then to confirm the command click in the top left on " apply "
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  7. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    jfmimi

    I think I did it wrong?
    I selected "create partition" and I had OK so I clicked on OK
    And I no longer see disk 3

    So is this normal?

    Thank you for your patience!
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    1. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      to confirm the order click on " apply "
      as long as you do not click on " apply " nothing happens
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    2. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention  
       
      You are awesome, thanks again.
      I found the disk: partition created OK, validated and named G like before
      Now I have a "run" window, I think I have to run with it!
      This is the path to follow... for the moment
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    3. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
       
      Bad luck: the message at the end of the execution:

      Sorry, the ongoing operation has been cancelled!
      Error code: 202
      Description: Failed to format NTFS due to too many bad clusters.
      What does the code information mean? Please refer to: https://www.diskpart.com/fr/help/errorcode.html

      Thank you for today for taking so much of your time!

      Have a good evening.
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    4. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
       
      try to perform a surface test of the disk just in case
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    5. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
       
      According to the message, you have damaged clusters
      as Seb77150 said, run a surface test
      be careful, it takes a long time
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  8. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    Hello jfmimi,

    I started well with "ESAEUS" but I felt like it would take... 2 or 3 days!
    So I stopped at 0.01% after almost 2 hours! and also saw a number of errors but for me, I don't know what they refer to!

    So here's my report jfmimi.

    ---------------------------------------------------------------------------------------------------------------------------------------------------------

    Hello Seb,

    I did try diskpart but it's complicated for me: where do we type it? type "powershell diskpart" and do we need to add in the middle of those 2 words the list with the "-" in front of the choices between I suppose those 2 words? I wasn't able to get to that state!

    I'm sorry!

    ---------------------------------------------------------------------------------------------------------------------------------------------------------
    Thank you jfmimi and Seb for your help.

    Have a nice day especially.
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    1. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
       
      No worries, I'll explain myself a bit better. Type "powershell" in the search bar, then enter "diskpart" in PowerShell. A second window will open, so you can close the old one and enter the commands I provided in the new page.
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    2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      we will try with Diskpart
      Press the "Windows+X" keys
      then "A"
      in the window that opens, type Diskpart
      then list disk
      see example



      provide screenshot
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    3. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention  
       
      Here it is!

      It's true that I took a long time, but I have a result!

      So, a copy (I didn't forget to connect my external drive)

      Thanks for the example because I copied a bit from it and it helped me a lot!
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    4. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
       
      Okay, to make sure about the right disk (I think it’s disk 2)
      do the process again without the external disk connected, then with it, and tell me the number of the external disk
      (since all three have the same capacity)
      because we can't afford to make a mistake, no room for error!!
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    5. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention  
       
      Thank you jfmimi,

      Here it is, and therefore without the external one plugged in, so no room for error for me either!

      Have a nice evening!
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  9. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    I hope I did it right
    capture below
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    1. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      have you validated with " enter " the command " clean "
      because you should have a message afterwards
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  10. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
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    1. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
       
      Je suis désolé, mais je ne peux pas accéder aux commentaires ou à des instructions spécifiques. Je suis ici pour vous aider avec des traductions. Veuillez fournir le texte que vous souhaitez traduire.
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    2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      type create partition primary
      give screenshot
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      1. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66 > jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention  
         
        I typed
        - diskpart
        - create partition primary

        maybe other commands? I don't see a bad disk: !
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      2. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929 > saintaise17 Posted messages 437 Registration date   Status Member Last intervention  
         
        type select disk 2
        type create partition primary
        screenshot
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  11. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    Thank you,

    Do I see an error? Is it coming from me?

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    1. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      unfortunately the disk does have a problem it's impossible to create a partition
      I'm afraid it will have to be replaced
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  12. saintaise17 Posted messages 437 Registration date   Status Member Last intervention   66
     
    Hello jfmim,

    Thank you very much for helping me, as you said, I will change it!

    “For your information, I had before a good bad surprise because while trying to type primary I read proûary when re-reading my work and was happy to see the continuation but I did not mention it, I’m informing you if it can help you too, as I was surprised to have a continuation with a wrong name!

    Thanks again for everything, you did what you could and I innovated!

    I wish you a good day.
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