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My PC crashes consistently after installing graphics drivers.

XxTitan500 Posted messages 12 Status Member -  
kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   -
Hello everyone,
Three days ago, I was casually playing with my new graphics card that I had received about a month ago; it's brand new. At the end of my session, I closed my game and turned off my PC normally, but yesterday morning, for an unknown reason, the computer refuses to start Windows (the PC crashes after the BIOS screen and my keyboard turns off). After searching online, I see that the problem might come from a graphics driver, so I uninstall the graphics card using DDU in safe mode (that’s the only way to access the desktop). Once that’s done, my PC restarts and I can access the desktop normally, but when I try to reinstall any graphics driver from the AMD website, my PC shows a black screen towards the end of the installation, and even the shutdown button (simple press) doesn’t respond, along with forced restart options; I have to force shut down (long press). But when I restart the computer, the problem is the same as before...
Please help me!!!

My configuration:

i5-8400 @2.8GHz
Radeon Sapphire RX 5600 Xt Pulse 6Go
16Go Ram 2400MHz in CAS 15
Motherboard Msi B360M PRO-VDH BIOS updated
Windows 10 64bit Pro version

14 answers

  1.
    kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Try this version --> AMD

    Right-click on the driver --> displaypackage1........
    Select --> 7Zip
    Choose --> extract to "displaypackage1......\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Browse
    Select the unzipped driver folder --> displaypackage1......
    OK, next
    Restart.

    --
    Human beings are at their best when things are at their worst.
    1
  2. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Hello,

    Press Windows + R
    Type --> devmgmt.msc and OK.

    Provide the hardware identification number of the device
    Look at this --> Find a device's identification number
    Post the number in your next message.

    --
    Human beings are at their best when things are at their worst.
    0
    1. XxTitan500 Posted messages 12 Status Member
       
      Thank you for your quick response, it's nice to see that there are people willing to help, I'm starting the computer and I'll mark that down for you right away.
      0
  3. XxTitan500 Posted messages 12 Status Member
     
    Well, after an afternoon in the wind, I can't even access safe mode anymore, it doesn't offer it to me???

    I was told to format my SSD and do a clean reinstall of everything, but I honestly don't know how to go about it. I downloaded Windows onto a USB stick as I was told, but after that, I'm not really sure what to do...
    0
  4. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Check out this tutorial -->> How to install Windows 10 <<--

    --
    Human beings are at their best when things are at their worst.
    0
    1. XxTitan500 Posted messages 12 Status Member
       
      It's done, I installed it and entered the command you told me, the identification number is PCI\VEN_1002&DEV_731F&SUBSYS_E4111DA2&REV_CA.
      0
  6. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Download and install --> 7Zip 64 bits

    Download this driver --> AMD 20.4.2 (479 mb)

    Right-click on the driver --> win10-radeon-software-adrenalin-2020-edition-20.4.2-apr23.exe
    Select --> 7Zip
    Choose --> extract to "win10-radeon-software-adrenalin-2020-edition-20.4.2-apr23\"

    Go to the device manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have Disk
    Browse
    Go to the unzipped driver folder --> win10-radeon-software-adrenalin-2020-edition-20.4.2-apr23
    Folder --> Packages
    Folder --> Drivers
    Folder --> Display
    Folder --> WT6A_INF
    Select the file --> C0354308.inf and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0
  7. XxTitan500 Posted messages 12 Status Member
     
    Unfortunately, it didn't work, I got another black screen, and the reboot failed again, I'm desperate...

    So the problem is hardware-related?
    0
  8. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    In the device manager
    Is the AMD card alerting?

    --
    Human beings are at their best when things are at their worst.
    0
    1. XxTitan500 Posted messages 12 Status Member
       
      In the device manager, the card is listed as Microsoft Basic Display Adapter, but it is not flagged.

      Do you think this could be due to a BIOS setting?
      0
  9. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Try this one --> AMD (19.10.1)

    Right-click on the driver --> win10-64bit-radeon-......exe
    Select --> 7Zip
    Choose --> extract to "win10-64bit-radeon-......\"

    Go to the device manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Browse
    Go to the unzipped driver folder --> win10-64bit-radeon-......
    Folder --> Packages
    Folder --> Drivers
    Folder --> Display
    Select the folder --> WT6A_INF
    OK, next
    Restart.

    0
  10. XxTitan500 Posted messages 12 Status Member
     
    My graphics card is not on the list of cards compatible with this driver.
    0
    1. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
       
      Have you tried the driver?
      Install it manually
      0
  11. XxTitan500 Posted messages 12 Status Member
     
    When I do exactly what you told me, I get this:



    and then this:

    0
  12. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have Disk
    Browse
    Go to the extracted driver folder --> win10-64bit-radeon-......
    Folder --> Packages
    Folder --> Drivers
    Folder --> Display
    Folder --> WT6A_INF
    Select the file --> C0347413.inf and OK.
    Restart.

    0
    1. XxTitan500 Posted messages 12 Status Member
       


      When I do this, I am prompted to choose my model, but the Radeon Rx 5600 Xt is not on the list (nor the 5600 or even 5500); there are only other cards, including the 5700, but not mine.
      0
      1. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692 > XxTitan500 Posted messages 12 Status Member
         
        You select nothing.
        --> Supplied disk
        0
  13. XxTitan500 Posted messages 12 Status Member
     
    I have no choice, the provided disk prompts me to select a file, but once I choose one, it returns me to this same window. If I do not choose anything, the first name on the list is selected by default.
    0
  14. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Did you follow the procedure correctly?

    Right-click on the device
    Update driver
    Browse my computer......
    -->> Choose from a list of drivers... <<--
    Provided disk
    Browse
    etc...

    --
    Humans are at their best when things are at their worst
    0
    1. XxTitan500 Posted messages 12 Status Member
       
      Yes, I will share the pages I got in order:

      then I choose the second one:

      I then go to the arrow below "choose from a list...":

      I then go to Provided Disk:

      I go to Browse to search for the file:

      I then click OK and I get this:
      0
  15. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     

    Click on --> Browse

    --
    Human beings are at their best when things are at their worst
    0
    1. XxTitan500 Posted messages 12 Status Member
       
      Yes, but it only asks me for the directory of my folder.
      0