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How to uninstall ZHPSuite and ZHPCleaner

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Anonymous user -  
bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   -
Hello,

So here I recently downloaded programs ZHPSuite and ZHPCleaner for analysis. And by accepting an update proposal, these software installed themselves without my knowledge.

Can you help me uninstall them as they do not appear in "uninstall a program" in the "control panel"?

And if you could tell me if my PC is infected?

Thank you in advance

Configuration: Windows / Firefox 75.0

4 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,

    ZHPSuite and ZHPCleaner are not infections.

    Download FRST once downloaded save it on the desktop then open it you will have this:

    Then check the shortcut box like this:

    Click on Analyze at the end of the analysis you will have three text files on the desktop FRST, Addition and Shortcut, be sure to wait for the messages saying the analysis is complete, then send these reports to https://pjjoint.malekal.com/ see this tutorial paragraph Send the analysis reports to pjjoint then provide the three links generated by Pjoint in your next message.

    bazfile..
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.
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  2. Anonymous user
     
    Thank you for your help bazfile

    Here are the results:

    FRST: https://pjjoint.malekal.com/files.php?id=FRST_20200418_i6j1114x5n11

    Shortcut: https://pjjoint.malekal.com/files.php?id=20200418_q7s13g8i11v6

    Addition: https://pjjoint.malekal.com/files.php?id=20200418_z8y5m14z13h6

    I have two questions to ask you bazfile: Is my PC infected?

    And can you please help me to uninstall ZHPSuite and ZHPCleaner?
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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      To uninstall ZHPSuite and ZHPCleaner, do the following:
      Procedure to follow in the order indicated:

      1- Open FRST
      2 - Copy the entire script in the box below: 
      Start::
      CreateRestorePoint:
      CloseProcesses:
      GroupPolicy: Restriction ?
      FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction
      CHR HKLM\SOFTWARE\Policies\Google: Restriction
      HKLM-x32\...\RunOnce: [] => [X]
      SearchScopes: HKU\S-1-5-21-4201408476-2731995036-2807495638-1002 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
      C:\Users\Jubei\Desktop\ZHPCleaner.lnk
      C:\Users\Jubei\AppData\Roaming\ZHP
      C:\Users\Jubei\AppData\Local\ZHP
      C:\Users\Jubei\Desktop\ZHPSuite.lnk
      EmptyTemp:
      End::

      3- Once the script is copied, click on Fix.

      Let the correction run, once it is complete, you will be asked to restart your PC, do it as soon as you are prompted, see below.
      Then once your computer is restarted:
      4- You will have a Fixlog file on your desktop, send it via https://pjjoint.malekal.com/ then put the link generated by Pjoint in your next message.

      5- CHECK AND TELL ME IF YOUR PROBLEM IS STILL PRESENT

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  4. Anonymous user
     
    Thank you, that's very nice

    See you next time
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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      See you next time.
      Have a great weekend.
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