Unable to open leboncoin when I'm on my Freebox!

Question

Hello everyone,
It's crazy:
When I'm on my box, whether with my computer or my smartphone, I can't open leboncoin (not even with the app)!
When I'm on mobile data, no problem!
Some might tell me to stick with mobile data, but the thing is, when I'm at home, I have no network.
I want to make it clear THAT THIS ONLY HAPPENS WITH THIS SITE...
And also through another search engine like Internet Explorer.
If anyone has an idea, that would be great!..

nova47 · Accepted Answer

Good evening,
I found an immediate solution by following the instructions from Oswalt and Gugu01
I installed the Anonymox extension for Firefox. Apparently, it's a proxy that hides the IP
I'm not very familiar with the difference between a VPN and a proxy, and I'm a bit wary, so:
I usually use Chrome, and when Leboncoin is blocked like it is again tonight, I connect with Firefox while having activated Anonymox only for LBC, and it works perfectly, at least for me.
But Leboncoin really needs to stop considering Free IP addresses as spam.

gugu01 · Answer

Hello,

Have you tried resetting the box (unplugging and plugging it back in)?

Do you have parental control activated on it?
Deactivate it to check or allow the site.
https://freebox-news.com/tutoriel/configurer-controle-parental-freebox
--
Auto message
If you're here, it's because you don't know, so... ;-)
A little reminder to the volunteers who are helping you: Reply, Respect, Politeness,...

gugu01 · Answer

I don't really know... try using a VPN (free) to test, it will give you a different IP.
(not being sure if it can be detected, we'll see)

Is any other site acting up?
Have you had this box since the beginning?

--
Auto message
If you are here, it means you don't know, so... ;-)
Mini Guidelines for volunteers helping you: Response, Respect, Politeness,...

gugu01 · Answer

What's beautiful?  -- Auto message If you're here, it's because you don't know, so... ;-) Mini One-on-one with the volunteers who are helping you: Response, Respect, Politeness,...

peg · Answer

Hello, have you found the solution? I'm going through the same thing.

mav · Answer

It's an intermittent problem with the Freebox network only
when using Free's 4G it works all the time.

For your information, I've also been experiencing this issue for a few weeks.
It's driving me crazy (cuts for hours then comes back, etc.)
This issue only occurs with the leboncoin website

I should note that even with a different Freebox, we still have the issue!!
(DSLAM problem ??)

Moreover (another Freebox network issue):
I was using the Freebox only as a basic modem (router mode disabled in the console, then an external Synology router after the Freebox)
for months it hasn't been working, I have to reactivate the internal router of the Freebox.
(Despite everything being fine, gateway, etc... DHCP mode enabled on the Freebox or not).

In short, more and more problems with Free (and I've been with Free for over 20 years!!)

Just a heads up!!! (if someone from Free network could read this message!)

nova47 · Answer

Hello,
Same for me, Leboncoin won't open with my Freebox, and there's no issue with my neighbor's SFR box. And it's only the Leboncoin site. It sometimes works again for an hour and then gets blocked again.
If many of us bombard them with questions, maybe they'll look for a solution.
I just asked Leboncoin if they have blocked my IP address, but apparently, as many of us are in this case, they must be blocking the public IP address.
The Free technical support says my line is fine, but it's impossible to reach a real person on the phone.
Is there a dispute between Free and Leboncoin?
Is there a Free forum that Free technicians consult???
If anyone has an answer, thanks.

mav · Answer

I am in Haute Savoie FB v5 and newly on fixed "shared" IPv6 (the first series of ports)
I have been having this problem for some time, before I had no issues.

It is LBC that likely blocks Free ADSL IPs (but it works on Free 4G)

For my part, it is rare that it works for 3 days without problems!

sylvain01 · Answer

Hello everyone,
I've been facing the same problem for a week, I'm in Ain and I have a FB V5:
it's almost impossible to connect to the BC only, except for short moments.
However, it works with the VPN and the BC site recognizes me!(directly connects to my account)
I've reported the issue to the BC and I'm waiting for a response. Previously, I never had any issues with the BC!

nova47 · Answer

I have been contacting Duboncoin support for 2 weeks, explaining the issue each time: only on their site, Free IP address blocked, works with proxy/VPN... and always the same robotic responses that are absolutely useless because there is no one behind the robot.
And now here is what they are responding to me:

"We invite you to contact your internet service provider.
For more information, feel free to check our help center: https://assistance.leboncoin.info/hc/fr
See you soon on our site!
Your leboncoin customer service"

Is there really a LBC customer service? Is it Free that is preventing us from accessing their site...?

mav · Answer

LBC should not be expected to provide anything,
they are completely disconnected from users, it's just quick business for them, the rest...!
when you see the state of the site and its features, it says a lot!
as for support, I have no words!

nova47 · Answer

Hello,
The problem is still there but a little less frequent for me.
I called FREE and provided all the details.
I also asked if the V5 and Crystal were obsolete: he replied that they were not.
I asked if there was a dispute between LBC and FREE since hiding the IP address of the FB worked = not to his knowledge.
He took note and passed the information up...

Vincent · Answer

Hello
I've also had this problem for a few months for a few hours every weekend.
I found another site besides leboncoin.fr that doesn't work at the same time that access to LBC doesn't work: http://total.direct-energie.com
I have this recurring issue on all my devices (Windows, Linux, Android) when I use the Free network via my ADSL V5 box. This problem disappears if I use another network (for example, tethering via my phone on SFR 4G; the anonymous proxy extension solution is pretty much the same and works: we access the site through the proxy server, so not directly from our home).
I changed Free's DNS (Domain Name Server: this indicates "the path" to follow to find the site) to OpenDNS, but the problem hasn't been resolved.
I had called Free support, but the response was "it's probably a problem with your antivirus." So I managed to stay calm and courteous, but the problem is obviously elsewhere...
When I do a tracert (Trace Route to see the path taken to reach leboncoin), we end up in Amazon's IPs in Seattle and then we get lost. So the problem is probably not related to leboncoin but to Amazon's cloud which must handle Free's address ranges in a certain way.
After all this said, the problem remains unresolved, and I don't see how to get past the "hotline" filter for this issue to be really addressed.

mav · Answer

Hello Indeed, when I have the issue with LBC, the Total Direct Energie site is also inaccessible !! There is really a network/hosting problem.

Mike81 · Answer

Hello, I am in Tarn with a Freebox Crystal and I have the same issue. I am using the "hide.me proxy" extension to make the site work. There is no slowdown, but it is not very practical. It would be desirable for Free and LBC to get in touch to resolve the problem. Mike

nova47 · Answer

Hello, when I called Free a month ago, they opened an incident and performed "operations to improve my connection" remotely (I also had issues with crackling on the phone and TV)
Since then, I haven't had any connection problems with LBC, coincidence or not? Let's hope it lasts, I'm keeping my fingers crossed...
It might still be worth calling their technical support.

Vincent.b · Answer

Hello everyone,
I have the same problem for a month and I have been with Free for a long time.
In fact, I switched to total unbundling a month ago and since then it's been a mess accessing BonCoin; I never had any issues before. After a fair bit of research, I can confirm that the problem is indeed a domain name resolution issue with Free; either Free has an issue with updating their DNS: their IP updates are not frequent enough given that cloud IPs at Amazon are regularly updated. Or Free has a hardware configuration issue: their routers point to IPs that are already in use ... or something else ... ... ?

Kombi-91 · Answer

Hello everyone
I still haven't found a solution to this problem, but I may have a beginning of an explanation after several contacts with Free!

The reason seems to be that my IP address is blacklisted by SpamHaus / PLB list (https://www.spamhaus.org/zen/) I have tried to have my IP address removed from this blacklist, but so far without success.

That said, for the moment, I admit I don't understand why, at certain times, I can't connect to BonCoin (or Dane Versailles, or Virtual Regatta, etc) and at other times I can.

It seems that this access problem to certain sites appeared in mid-October 2019, when Free must have carried out an operation leading to the reassignment of IP addresses.... and so I might have been reassigned a blacklisted IP address :-( . Unlike Orange (for example), Free's IP addresses are fixed and cannot be exchanged (except at the request of a judge, for example). This is especially true when you are fully unbundled.

I will try to contact SpamHaus directly to request the removal of my IP address from their list.

Lemanu · Answer

Hello, same for us, Freebox and LBC inaccessible two times out of three....

To be continued, because reaching Free by phone is getting more and more of a hassle... And we've been customers since the beginning of Free.

kaumune · Answer

Hi  Freebox Revolution and no issues with Le Bon Coin on Firefox 83.0  https://www.leboncoin.fr/

lemanu · Answer

Hello, I tried your link and it's still not working. So I called Free, and it's a disaster, because the technician tells me that I don't know anything, which is true!!! Then he explains to me that I can set my IP to static instead of dynamic, going through the process, and finally, seeing that I was figuring out how to complete the procedure, the operator gets angry and hangs up. We're not getting anywhere, with LBC doing nothing and Free getting irritated...

gaetan332 · Answer

... a crazy thing

mav · Answer

I found, the problem comes from the IP free migration to shared IPV6 (i.e. with 4 subscribers on a single IP address and 4 port groups),  I have had the problem since this technical migration I no longer have the problem since I switched to full stack IP!

Grouik · Answer

Hi, I have the same problem. I've tried with several computers, different browsers, cleared the cache, and nothing works. Le Bon Coin is inaccessible. With a mobile data connection from Orange, it works perfectly.  I reported it to Le Bon Coin without any illusions and to Free, who forwarded it to their technical service.  If enough of us report it to them, maybe they'll take action?

PYM23NDA · Answer

Hello,  Behind a freebox crystal, I have just solved my problem;  I installed ORACLE JAVA.  Now I can access the site le bon coin again.  Best regards,

Unable to open leboncoin when I'm on my Freebox!

25 réponses

Saracroche: the effective french app against phone spam

How to get the character µ on the android keyboard.

Texture issues in enshrouded

Access issue to my "contact me" profile

Windows spotlight is not working.

Black screen digital camera

Connecting rj45 cable with fiber

Sony bravia tv red led blinks 4 times

Free: associating with the freebox server in progress

Inuyasha in french