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LaserJet Pro P1102w Not Printing

boredis Posted messages 4 Status Member -  
 Yapson -
Hello,

the printer is functioning well but is not printing...
it sends the file and remains idle..

thank you for your help

5 answers

  1.
    contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    And in what way is she connected??
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  2. boredis Posted messages 4 Status Member
     
    Hello,

    via USB cable, when doing print test page, the document appears in print.
    everything is normal... but this message disappears after a certain time...

    best regards
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    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       
      And by doing the "Print test page" .. does the page print?
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    2. Bordis
       
      No no she doesn't print.
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    3. Yapson
       

      In your case, it's a hardware failure. Your printer's board, to which the USB cable is connected, is dead.

      Thank you

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  3. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    So the driver is not communicating with the printer...
    Things to check:
    Is it the right driver?
    Is it properly installed?
    Is there any issue in the control panel under the Devices section?
    Is the cable properly connected?
    Is the cable working? (Test another one)
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  4. boredis Posted messages 4 Status Member
     
    Hello,

    the dialogue with the printer is functional.

    the print request has been made but the file to be printed is pending...after a few minutes the message disappears.
    best regards
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    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       
      unfortunately not... the driver does not communicate with the printer....

      If it were the case, it would display an error, print anything, and your test page would print... For now, it’s Windows that is clearing the content of the buffer that is not sent to the printer...

      Check your USB cable... in 30% of cases, it’s the one with bad connections...
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  6. boredis Posted messages 4 Status Member
     
    Thank you for your feedback,
    I replaced the cable, but the problem remains the same.

    I also tried to reset to factory settings as follows, by pressing the cancel and Wi-Fi buttons simultaneously.
    But nothing happens!!!

    :(
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