Packard Bell external hard drive issue Solved/Closed

Question

Good evening,

I bought a Packard Bell Store and Save 3500 external hard drive. The first time I connected it to my computer, it was recognized.
I "thought" I saved music files on it, but oh! horror, now that I need it, my computer no longer recognizes the external hard drive.
So I tried it on another computer, and the same issue: the external hard drive doesn't show up....

Help, I don't know what to do!!! I normally have all my music on this thing!!!

Configuration: Windows XP Internet Explorer 6.0

N3TW@RR!0R · Accepted Answer

same problem with a DD qstore & save 2500 (only works with the usb cable).
continuous beeping as soon as it is connected and it is not recognized by the computer. However, it works perfectly well on my other PCs, I don't understand.
Maybe a usb driver issue...

morve vador · Answer

Hello, Are you sure that its power supply is working well? Do you hear the hard drive spinning? See you!

agnes31 · Answer

Good evening,   and thank you for responding   yes, it works well. However, there is a light that comes on when I plug it in, then goes off.... and it makes little noises, like beep.......beep........

morve vador · Answer

Hello,
these little noises, and the light that goes out, that's not normal...
Your hard drive should start up without these symptoms: there is a defect (most likely hardware)
- If it was recognized before by your PC: it was already formatted... that's good.
- You haven't changed the letter of your HDD after use; e.g.: HDD(D:)> then (E:) as an example:
that's called renaming a drive. Or, giving it a name?
>>> In my opinion, it's the power supply of your HDD that is not working well:
-- You need to take it back to the store where you bought it and explain the problem to them.
>>> You can't fix this yourself.
But it might not be serious and it could just be a faulty connection (disconnected).
See you later.

agnes31 · Answer

OK, I'll do that.  Thank you in any case. Bye bye.

orticia02 · Answer

Hello,
I'm sorry to continue on this subject, but I have a little question.
What happened to your hard drive???
Has it been emptied??
And what was the problem?
Because I have exactly the same problem, I just sent it back for service, but I'm afraid they will empty it for me.
Thank you in advance for your reply.

barton · Answer

Me too, I have the same problem, beep beep... tick.. tock... I hope it's just the adapter! Can you let us know what's up with yours?

Morticia02400 · Answer

As for Agnes's, I don't know, nor about mine since it's been sent for repair and I still haven't recovered it. As soon as I have answers, I will let you know. xoxoxoxo

rebelle57 · Answer

What's this nonsense? I've been having the exact same problem for two days; the hard drive is unresponsive and makes the same noise, the light that turns on goes off, etc. However, it heats up... What to do... fast!!!!!!

hoi · Answer

I'm on Vista, it's the same, I plugged it in once and the second time it no longer recognized it...

Stormbringer · Answer

I have exactly the same problem with the Store & Save 3500.  Has any of you contacted Packard Bell's customer service?

Eataine · Answer

Hello

I'm inserting myself into your thread because I have a similar problem:
- the hard drive light blinks alternately red/green, etc...
- the transformer makes a noise when you put your ear to it, a kind of noise you can hear if you tune an old FM radio to the far right (in the high frequencies, here we say you can hear the beacons...)

I called Packard Bell's customer service... They told me it was probably the power supply, but before sending me a new one, I needed to test the drive with another power supply...

They're cool, I don't have another power supply, so what should I do?

I feel like calling them back and saying that it works with another power supply... but if once I receive the new power supply, my drive still doesn't work, I'll be in a bind...

Good luck to the first one who finds the solution!

xav · Answer

Hello,

I also have this problem of my external hard drive not being recognized, with the light flashing...
but on my side, the drive doesn't spin
it was working... I connected it to a Vista computer... maybe disconnected it improperly...
and since then, it's no longer recognized... neither by the TV nor the computer

I'm really afraid I've lost 5 years of photos and a lifetime of music!

I NEED HELP!!!

morve vador · Answer

oh dear, oh dear...
So many problems:
>for XAV: 1) if your HDD is not spinning > it’s the power supply that is defective.
2) if you have disconnected your HDD (by mistake...) while it was still powered > you might lose
a large part of your HDD data.
3) HDD not recognized: possibilities > Be careful, if your USB is low speed 1.1, or high speed 2.0: let me explain; If your PC runs Vista: it’s a recent computer, its USB ports are probably 2.0. If your HDD has a USB 1.1 connection, it is possible that this USB 1.1 is incompatible with USB 2.0. (I had this problem recently with a new PC...). "It worked"... yes, probably on an "old" PC equipped with USB 1.1 > hence the problem.

>for EATAINE: 1) that "radio" noise chhhhhhh (I’m mimicking) end of frequency band > it’s certain, it’s not normal for a transformer: at most it hums softly. Your trick with customer service is good (they need to get their act together too !!). You have nothing to lose now... Otherwise, you will have to buy a new compatible transformer/adaptor with the output voltage and current at https://www.conrad.fr/ for example (wholesaler in electronic equipment). The voltage and output current of your transformer/adaptor are indicated on a small label affixed to the adaptor.
The blinking of the LEDs is normal (generally: PWR (power) red; USB MODE yellow or orange; RW (rewrite) green. If a LED is faulty PWR, it’s not too serious. But, if it’s RW, it’s more serious. However, the fault in the LED lighting is not always a formal indication of HDD failure; the LEDs themselves may be faulty.

>for N3TW@RR!0R: USB 1.1 and 2.0 compatibility issues.

>for rebelle57: If your HDD is overheating Really too much (to the point of "burning"...) There is danger, your HDD may fry. Your internal power supply in your external HDD case is faulty; You need to dismantle the case and extract the HDD (if possible...) and buy another empty external case and reconnect the HDD in the new case. No other solution, unless you know about electronics...

>To possibly try to recover some data from an HDD; see the software indicated by CCM below:
Restoration 2.5.14
good luck, and take care.

Stormbringer · Answer

I'm not in agreement: if you disconnected your external HDD via USB or power during a transfer, then you lose the file being transferred and, if the HDD has a cache, those that were in that 4 or 8MB cache. This is far from most of the data on the HDD.

Here is my experience with my Store & Save 3500:
1: Connected for the first time to a PC, everything is fine, I backed up 6 years of digital photos and family videos,
2: 1 month later I want to complete my backups:
- I plug the drive into power: it doesn't spin and makes little noises ("tick, tick, tick, ...") 2 per second
- I plug it in via USB on the same PC: no USB drive recognized and still the "tick"
- I checked with my multimeter that the power supply was providing current: no problem.
- I looked at the PackardBell support pages, and I came across the topic: Your HDD makes beeping sounds at regular intervals: Call us... (It's one of the few topics where they don't provide an answer in their FAQ)
- Then I saw several forums discussing this issue.
- There, I didn't wait, I had 6 years of private life in it, I opened the case, connected the hard drive to my tower and there, by miracle, no problem, I was able to move my data elsewhere.
3: Then I reconnected the HDD to its case to continue my tests...
- Another day, it was recognized, the "ticks" stopped after 10 minutes, I unplugged the USB, then reconnected, reformatted, uploaded files, deleted, everything was fine, until the moment I removed the power supply (properly of course) then reconnected another day and there: "tick, tick, tick, tick, ..."

What I'm sure of is that the problem is neither with the HDD nor with the power supply. The circuit board and components don't seem damaged. I conclude that it comes from the integrated circuit...

I can't return this to customer service because I've opened it, and it's obvious (I had to force on two screws that were stuck).

Sometimes I reconnect it hoping to see the "thing" work again and attempt new tests. So far, it’s unsuccessful. But in my tower, the HDD is still functioning. Unfortunately, it's an external HDD that I wanted...

That's it.
Good luck to you,
Storm.

morve vador · Answer

Exactly Stormbringer, There is the HDD cache. Cheers

monie · Answer

I just bought a Packard Bell external hard drive, silver, 160GB, mobile.
I have a Mac, an iBook G4 version OS 10.4.11
When I plug in the hard drive, it beeps....beep beep beep beep! and the computer doesn't recognize it.
As a result, it's new and it's useless.
Where could the problem come from?

morticia02 · Answer

So I had the same problem, so it was sent to customer service.
I got it back 3 weeks later because where I bought it, there had been 5 returns of the same model.
It was repaired, and what they explained to me is that a part that should connect the hard drive to the USB port of the case was faulty.
And I want to inform you that you shouldn’t hope to recover your data.
My 400 GB were deleted by customer service.
Hoping to have helped you with your problem.

desigfree · Answer

http://www.skynet.com.tn/skycam/

monie · Answer

So simply, he needed a USB 2 port (even though the box states it's compatible with a USB 1 port) The computer recognizes it, it appears on the desktop but it's impossible to put anything on it. When I drag an item onto it, I see the little green check indicating that it's possible and working, but when I check, there's nothing on the hard drive... This story is starting to wear me out.

zaza · Answer

Hello! I have a problem with a Packard Bell external hard drive. I bought it, put a lot of important things on it, and it fell off my desk. Since then, my computer doesn't recognize it anymore and it makes a horrible noise. Is there anything that can be done???? Please respond, it's very important! Thank you.

morve vador · Answer

Good evening, A bit late, but for Stormbringer, >If it's the integrated C; you need to test the integrated C with a tester + miniature wire grip (and know the pinout of the integrated C perfectly > maybe on the internet... to have the voltages, or possess the catalog with the references of the integrated C). Take voltage measurements in operation. But you probably already know all this.  Personally, I wouldn't risk it, you need a good multimeter. But why not try connecting your HDD to an empty and new external HDD enclosure? Rather than “digging” into the electronics?  For others:  Moreover, with all these posts, I notice that Packard Bell external HDDs are clearly defective (I might be wrong...). But, since most externally connected HDDs follow (I think at least...) the same principle of connections (using a small electronic interface circuit with the appropriate integrated C (I really don’t know which one XHH08000000J or M5621?). It's detailed, and it’s microelectronics. There’s also a crystal for the clock frequency (I took a peek inside my external HDD...). And some SMDs (surface-mounted components). The components may vary from one manufacturer to another, but the transfer principle should be the same; except for the USB 1.1, 2.0 or fire-wire port.   Another idea for Storm; what if you simply changed the crystal (easier to find...), it’s possible that the synchronization frequency of the integrated C is poorly “adjusted”, and the crystal is defective. It would be a simple and economical thing to do.  Usual procedure: reference of the crystal, desoldering with a 15W soldering iron if possible with temperature control, remounting the new crystal...  I hope for you that this is it (for others too...). The crystal is easy to spot, it looks like a small silver elliptical capsule with 2 small pins.   A+ good luck,

Stormbringer · Answer

Indeed, but to test an integrated C, it's not a multimeter that you need, but rather an oscilloscope. That's why I only tested the other components (simpler).  As for the Quartz, it's an idea...  But I think this HDD will go inside my PC and the case will go inside the trash.  :))  But thanks anyway.

morve vador · Answer

You're a pro! Storm. Thanks. Nice to have talked with you. See you!

Stormbringer · Answer

As my favorite saying goes:  There is no problem that the absence of a solution cannot ultimately resolve.  See you!

tof89 · Answer

ME TOO, tonight it's my turn to be rocked by beeps and ticks, it doesn't want to know anything anymore, what to do 278€ down the drain, thanks Packard-Bell..... STORE & SAVE, you bet....

tof89 · Answer

I have the same symptoms, tell me how your story ended? beep beep tick tock and green/RED flashing.... THANK YOU.

MOUSSE · Answer

DO I NEED TO INSTALL THE PACKARD BELL EXTERNAL HDD AND WHAT WILL IT GIVE ME MORE, THANK YOU?

-={EVOLUTION}=- Neo · Answer

Your disks are in:  Right-click on Computer -> Manage -> Disk Management.  Now activate them.

jacko ripper · Answer

Well, first of all, a big hello to all of you, and cool, I'm not alone with a problem with a store n save!!! So for my part, it was working fine for two years, not a problem, it was on the shelf, it never fell, so I charged, charged, charged and then one morning in February, tic tic tic and the little diode blinking between green and red, as if it couldn't find the boot partition... Sometimes by miracle it restarts, you don't know why or how, so I don't turn it off and I switch what can be saved. And every now and then I turn it off and then it starts all over again. I would like to know from those who received their drive from customer service in what condition they recovered it. And is it possible to physically recover the disk and install it in another case??? And avoid the boot partition search problems (?)... A big thank you to all, see you soon!!!

CaptainCar · Answer

Hello everyone, It’s been a month since my 400GB ADN save store has been doing the same thing... It’s happening right now as I’m writing this!! It beeps red and green, it seems to start up then it stops and does it all over again... It does this for 10 minutes, then it really starts up. I’m going to connect it internally to see what happens... To be continued!

Maximilien · Answer

Hello, so my hard drive fell from a height of 30cm onto tile (why didn't I have carpet grrr) and since then when I turn it on, it doesn't spin anymore. it's a Hitachi, model: HDT722516DLAT80 (but you probably don't care)  when I turn it on, it makes a small beep, then grinding noises (as if it wants to restart) and this happens every second: beep, grinding, beep, grinding, beep, etc. and all of this for 1 minute, after that it does nothing of course it is not recognized on my PC but the yellow diode (steady) indicates that it is still powered I even disassembled it and unplugged the ribbon cable, so only the power connector was left, and still the same problem  so what is the problem? can I pray every night for one day to recover my 160 Gb of data? (thanks in advance)

tony · Answer

It's really crap to believe Packard Bell has the same problem with the 3500 store and save. Bib bib, the green LED is lit at the beginning and then goes off.  It beeps for 3 to 5 minutes, etc., then it stops beeping but it still doesn't recognize it. I opened it up and inside there are 2 printed circuits, one fixed to the hard drive and the other to the USB and power connector. On the latter, there's a wide and thin red wire; when I unplug this wire, it makes a noise on my computer as if I plugged in an MP3 or HDD, but nothing shows up at the bottom of my screen and in my computer. Do you have the customer service number for Packard Bell? I have more than three years of photos and my internship report that I need to present in 3 days, so if anyone has their number, please send it to me. I'm going to "have a word" with them.

k-ton · Answer

Bonjour, j'ai le même problème sur mon PC, il ne le reconnaît pas. Avant, ça marchait très bien, mais j'ai essayé de le mettre sur mon lecteur DivX qui a une prise USB et ça marche, mais sur l'ordinateur c'est bizarre.

floc34 · Answer

Hello I also have a problem with my Store and Save 3500. I wanted to use it, so I plugged it in, but... nothing... nothing at all... However, the disk is spinning, the green light is on, and there are no beeping or clicking issues like many posts before. What’s going on?

floc34 · Answer

Problem solved on my end; I simply changed the hard drive enclosure. I disassembled my store and save, retrieved the hard drive, and put it back together in another enclosure... and it works perfectly!! ;)

tinolet · Answer

Good evening, I have a problem with my Packard Bell external hard drive, I tried to back up my files and it didn't work, the message is as follows: "copy process failed." What should I do? Thank you for your responses.

corne · Answer

Good evening, I have a store and save 2400 and also recently the difficult launch of the disk.

nonosse · Answer

I have a problem with my external hard drive. Normally, the signal is green or green and red when it is working, but now it goes straight to red and I hear strange noises. I have 4 ports and I have updated all my software, and I haven't detected any errors on my computer. When I plug it in via USB, the computer doesn't recognize the hard drive. If anyone has a clear and logical answer, please let me know (there's no problem with the outlet and I don't have any issues with the ports). Thank you in advance to anyone who replies.

cl4ude · Answer

Hello, I have a Packard Bell 1TB external HDD and for some time now, my hard drive has been making a strange noise and won't start. I've checked the ports, etc. but nothing works, even on another PC. Can someone give me some advice? Thank you.

Packard Bell external hard drive issue

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