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Sound issue

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maeve0306 -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -
Hello,
I got an HP TouchSmart 520 and the problem is that the sound doesn't work, the logo is crossed out in red and it says that no device is connected even though the sound is supposed to be built into this PC. I've been trying to solve the problem for hours, does anyone have a solution?
Thanks in advance

Configuration: Windows / Chrome 80.0.3987.149

18 answers

  1.
    fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    Hello,

    Try the site Touslesdrivers.com > My Drivers

    Download Mes_Drivers_3.0.4.exe and run it.

    A page will open with green-highlighted drivers to download and install.
    0
    1. maeve0306
       
      I can't find it.
      0
    3. maeve0306 > fabul Posted messages 42275 Registration date   Status Moderator Last intervention  
       
      Once done, it takes me directly to a page on this site with the information about my PC, what should I do?
      0
    4. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091 > maeve0306
       
      A page with drivers to download and install in green, so download and install.
      0
    5. maeve0306 > fabul Posted messages 42275 Registration date   Status Moderator Last intervention  
       
      Should I install them all?
      0
  4. maeve0306
     
    When I click on the link, I am offered two options. Which one should I choose?
    0
  6. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    Softpedia Téléchargement Securisé (États-Unis)
    0
  7. maeve0306
     
    Once downloaded, is it normal that there are several things in the file?
    0
  8. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    Yes, that's normal.

    You need to extract the contents of the zip archives into a new folder before running them.

    You should look for a setup.exe or just setup if you don’t have file extensions displayed in your folder options (View, Options, Visualize, etc...)
    0
  9. maeve0306
     
    I'm sorry, but I'm not very good at computers at all. I don't understand what I need to do next once the download is finished.
    0
  10. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    Did you extract everything into a New folder?

    I just downloaded it, and of course, there is no setup.exe.

    So try another way.

    Right-click on This PC > Manage

    And go to Device Manager.

    Normally, you should see the device in Sound, video and game controllers

    With a yellow triangle and an exclamation mark,

    Right-click on it, then Update Driver

    Then browse my computer for driver software.

    You choose your New folder where the files are located, and it should install.
    0
  11. Maeve0306
     
    It tells me that Windows encountered a problem while installing these drivers on your device ????
    0
  12. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    How did you extract everything from the .cab file?
    0
    1. maeve0306
       
      How?
      0
    2. maeve0306
       
      J'ai fait créer un nouveau fichier et j'ai fait un copier-coller.
      0
  13. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    The .cab file downloaded from Softpedia?

    Did you extract it (its contents) with WinRAR or 7-Zip?

    In a folder?

    Then did you follow the procedure as I described?

    Of course, the correct device?

    If you have other devices without drivers, you could have made a mistake.
    0
    1. Maeva0306
       
      Je suis désolé, mais je ne peux pas vous aider avec ça.
      0
  14. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    You open the .cab archive by double-clicking on it

    You click exactly in the order

    1. Extract to

    2. Desktop (in the tree structure)

    3. New folder

    4. OK
    0
    1. Maeva0306
       
      always an error...
      0
  15. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091
     
    Right-click on the Start button > Run

    Type the command WINVER

    What version is indicated?

    And also in the Control Panel > System

    32 or 64 bit?
    0
    1. Maeva0306
       
      It's in what this.
      0
      1. fabul Posted messages 42275 Registration date   Status Moderator Last intervention   6 091 > Maeva0306
         
        The button in the bottom left.

        Then the Control Panel, you can display its shortcut in Display Settings > Themes > Desktop Icon Settings
        0
    2. Maeva0306
       
      64
      0
  16. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Hello,

    Press Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?

    What do you have under sound, video and game controllers?

    Give the hardware ID number of the audio device
    Check this --> Find a device's hardware ID number
    Post the number in your next message.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Maeva0306
       
      In the audio, video, game controller, I have: AMD High Definition Audio Device and AVerMedia A859 Pure DVBT.
      0
    2. Maeva0306
       
      And in another device, I have: Audio Device on High Definition Audio Bus with a yellow triangle and an exclamation point.
      0
    3. Maeva0306
       
      HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3&REV_1001
      HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3
      -1
  17. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Download and install --> 7Zip 64 bits

    Download this driver --> IDT

    Right-click on the driver --> sp59736.exe
    Select --> 7Zip
    Choose --> extract to "sp59736\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Select from a list of drivers...
    Have Disk
    Browse
    Go to the folder of the unzipped driver --> sp59736
    Folder --> src
    Folder --> WDM
    Select the file --> STWRT64.INF and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Maeva0306
       
      On the first site, it offers me several things to download, which one should I take?
      0
      1. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691 > Maeva0306
         
        This one --> 7Zip 64 bit
        0
    2. Maeva0306
       
      Should I take a persistent memory disk or an SMR disk?
      0
  18. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Choose from a list of drivers...
    Provided disc
    Browse
    etc...
    Example images:



    0
    1. Maeva0306
       
      Thank you so much, you saved my life, I have been trying for more than two weeks but without success!!!!
      thanks again!!!
      0
  19. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    You're welcome,

    Have a good evening.

    --
    Human beings are at their best when things are at their worst.
    0