sound issue Solved

Question

Hello,
I got an HP TouchSmart 520 and the problem is that the sound doesn't work, the logo is crossed out in red and it says that no device is connected even though the sound is supposed to be built into this PC. I've been trying to solve the problem for hours, does anyone have a solution?
Thanks in advance

Configuration: Windows / Chrome 80.0.3987.149

fabul · Answer

Hello,  Try the site Touslesdrivers.com > My Drivers  Download Mes_Drivers_3.0.4.exe and run it.  A page will open with green-highlighted drivers to download and install.

maeve0306 · Answer

it didn't work...

fabul · Answer

Install this driver  https://drivers.softpedia.com/get/SOUND-CARD/IDT/IDT-High-Definition-Audio-Driver-61065040-for-Windows-10-64-bit.shtml

maeve0306 · Answer

When I click on the link, I am offered two options. Which one should I choose?

fabul · Answer

Softpedia Téléchargement Securisé (États-Unis)

maeve0306 · Answer

Once downloaded, is it normal that there are several things in the file?

fabul · Answer

Yes, that's normal.

You need to extract the contents of the zip archives into a new folder before running them.

You should look for a setup.exe or just setup if you don’t have file extensions displayed in your folder options (View, Options, Visualize, etc...)

maeve0306 · Answer

I'm sorry, but I'm not very good at computers at all. I don't understand what I need to do next once the download is finished.

fabul · Answer

Did you extract everything into a New folder?

I just downloaded it, and of course, there is no setup.exe.

So try another way.

Right-click on This PC > Manage

And go to Device Manager.

Normally, you should see the device in Sound, video and game controllers

With a yellow triangle and an exclamation mark,

Right-click on it, then Update Driver

Then browse my computer for driver software.

You choose your New folder where the files are located, and it should install.

Maeve0306 · Answer

It tells me that Windows encountered a problem while installing these drivers on your device ????

fabul · Answer

How did you extract everything from the .cab file?

fabul · Answer

The .cab file downloaded from Softpedia?

Did you extract it (its contents) with WinRAR or 7-Zip?

In a folder?

Then did you follow the procedure as I described?

Of course, the correct device?

If you have other devices without drivers, you could have made a mistake.

fabul · Answer

You open the .cab archive by double-clicking on it  You click exactly in the order  1. Extract to  2. Desktop (in the tree structure)  3. New folder  4. OK

fabul · Answer

Right-click on the Start button > Run  Type the command WINVER  What version is indicated?  And also in the Control Panel > System  32 or 64 bit?

kaneagle · Answer

Hello,  Press Windows + R Type --> devmgmt.msc and OK.  Do you have a section --> other devices?  What do you have under sound, video and game controllers?  Give the hardware ID number of the audio device Check this --> Find a device's hardware ID number Post the number in your next message.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  IDT  Right-click on the driver --> sp59736.exe Select --> 7Zip Choose --> extract to "sp59736\"  Go to Device Manager Right-click on the device Update driver Browse my computer ...... Select from a list of drivers...  Have Disk Browse Go to the folder of the unzipped driver --> sp59736 Folder --> src Folder --> WDM Select the file --> STWRT64.INF and OK. Restart.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Choose from a list of drivers... Provided disc Browse etc... Example images:

kaneagle · Answer

You're welcome,  Have a good evening.   -- Human beings are at their best when things are at their worst.

Sound issue

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