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Sound issue

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maeve0306 -  
Hello,
I got an HP TouchSmart 520 and the problem is that the sound doesn't work, the logo is crossed out in red and it says that no device is connected even though the sound is supposed to be built into this PC. I've been trying to solve the problem for hours, does anyone have a solution?
Thanks in advance

Configuration: Windows / Chrome 80.0.3987.149

18 answers

  1.  fabul Moderator
    Hello,

    Try the site Touslesdrivers.com > My Drivers

    Download Mes_Drivers_3.0.4.exe and run it.

    A page will open with green-highlighted drivers to download and install.
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    1. maeve0306
      I can't find it.
      0
    3. maeve0306
      @fabulOnce done, it takes me directly to a page on this site with the information about my PC, what should I do?
      0
    4. fabul Moderator
      @maeve0306A page with drivers to download and install in green, so download and install.
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    5. maeve0306
      @fabulShould I install them all?
      0
  4. maeve0306
    When I click on the link, I am offered two options. Which one should I choose?
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    2. fabul Moderator
      Softpedia Téléchargement Securisé (États-Unis)
      0
      1. maeve0306
        Once downloaded, is it normal that there are several things in the file?
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        1. fabul Moderator
          Yes, that's normal.

          You need to extract the contents of the zip archives into a new folder before running them.

          You should look for a setup.exe or just setup if you don’t have file extensions displayed in your folder options (View, Options, Visualize, etc...)
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          1. maeve0306
            I'm sorry, but I'm not very good at computers at all. I don't understand what I need to do next once the download is finished.
            0
            1. fabul Moderator
              Did you extract everything into a New folder?

              I just downloaded it, and of course, there is no setup.exe.

              So try another way.

              Right-click on This PC > Manage

              And go to Device Manager.

              Normally, you should see the device in Sound, video and game controllers

              With a yellow triangle and an exclamation mark,

              Right-click on it, then Update Driver

              Then browse my computer for driver software.

              You choose your New folder where the files are located, and it should install.
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              1. Maeve0306
                It tells me that Windows encountered a problem while installing these drivers on your device ????
                0
                1. fabul Moderator
                  How did you extract everything from the .cab file?
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                  1. maeve0306
                    How?
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                  2. maeve0306
                    J'ai fait créer un nouveau fichier et j'ai fait un copier-coller.
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                2. fabul Moderator
                  The .cab file downloaded from Softpedia?

                  Did you extract it (its contents) with WinRAR or 7-Zip?

                  In a folder?

                  Then did you follow the procedure as I described?

                  Of course, the correct device?

                  If you have other devices without drivers, you could have made a mistake.
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                  1. Maeva0306
                    Je suis désolé, mais je ne peux pas vous aider avec ça.
                    0
                3. fabul Moderator
                  You open the .cab archive by double-clicking on it

                  You click exactly in the order

                  1. Extract to

                  2. Desktop (in the tree structure)

                  3. New folder

                  4. OK
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                  1. Maeva0306
                    always an error...
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                4. fabul Moderator
                  Right-click on the Start button > Run

                  Type the command WINVER

                  What version is indicated?

                  And also in the Control Panel > System

                  32 or 64 bit?
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                  1. Maeva0306
                    It's in what this.
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                  2. Maeva0306
                    64
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                  3. fabul Moderator
                    @Maeva0306The button in the bottom left.

                    Then the Control Panel, you can display its shortcut in Display Settings > Themes > Desktop Icon Settings
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                5. kaneagle Moderator
                  Hello,

                  Press Windows + R
                  Type --> devmgmt.msc and OK.

                  Do you have a section --> other devices?

                  What do you have under sound, video and game controllers?

                  Give the hardware ID number of the audio device
                  Check this --> Find a device's hardware ID number
                  Post the number in your next message.

                  --
                  Human beings are at their best when things are at their worst.
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                  1. Maeva0306
                    In the audio, video, game controller, I have: AMD High Definition Audio Device and AVerMedia A859 Pure DVBT.
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                  2. Maeva0306
                    And in another device, I have: Audio Device on High Definition Audio Bus with a yellow triangle and an exclamation point.
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                  3. Maeva0306
                    HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3&REV_1001
                    HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3
                    -1
                6. kaneagle Moderator
                  Download and install --> 7Zip 64 bits

                  Download this driver --> IDT

                  Right-click on the driver --> sp59736.exe
                  Select --> 7Zip
                  Choose --> extract to "sp59736\"

                  Go to Device Manager
                  Right-click on the device
                  Update driver
                  Browse my computer ......
                  Select from a list of drivers...
                  Have Disk
                  Browse
                  Go to the folder of the unzipped driver --> sp59736
                  Folder --> src
                  Folder --> WDM
                  Select the file --> STWRT64.INF and OK.
                  Restart.

                  --
                  Human beings are at their best when things are at their worst.
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                  1. Maeva0306
                    On the first site, it offers me several things to download, which one should I take?
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                  3. Maeva0306
                    Should I take a persistent memory disk or an SMR disk?
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                7. kaneagle Moderator
                  Choose from a list of drivers...
                  Provided disc
                  Browse
                  etc...
                  Example images:



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                  1. Maeva0306
                    Thank you so much, you saved my life, I have been trying for more than two weeks but without success!!!!
                    thanks again!!!
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                8. kaneagle Moderator
                  You're welcome,

                  Have a good evening.

                  --
                  Human beings are at their best when things are at their worst.
                  0