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Outlook cannot update your database.

Robz -  
Aliboron Martin Posted messages 3661 Registration date   Status Contributor Last intervention   -
Hello,

I can no longer open Outlook on my Mac. When I try to start it, a message appears:

"Please upgrade the Outlook database."

I click on "Upgrade" and the following error message appears:

"Outlook cannot upgrade your database.
For more information, check the error file /Users/Robin/Library/Containers/com.microsoft.outlook/Data/Library/Logs"

Here are the steps I have tried without success:

1) I went to find this error file (by showing hidden files in my Finder). I get to the second to last step but cannot find the Logs file...

2) I installed the new MacOS version 10.15.4, uninstalled Outlook, and reinstalled the latest version from the App Store without success.

3) I wandered around Google, and I keep hearing about opening the Microsoft Database Utility, but I can't find it or how to open it.

I am unable to open Outlook.

What can I do?

Thank you for your help.

Configuration: Macintosh / Chrome 80.0.3987.149

4 answers

  1.
    Aliboron Martin Posted messages 3661 Registration date   Status Contributor Last intervention   992
     
    Which version of Outlook is being referred to? At what update level? In what context did this issue occur (installation, update,...) ?

    --
    Hello to you!
    Bernard
    0
    1. Robz
       
      This is the new version of Outlook on the App Store, the latest one (2020).

      This happened more than a month ago after my Outlook crashed; I had to force it to close, and I've never been able to reopen it.
      0