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Logitech options is not running

neoldpj Posted messages 14 Status Member -  
 Aleigan -
Hello,
After resetting Windows 10, I tried to install the latest version and previous versions of "Logitech Options." Each time the download completes successfully but does not run; when I launch it, the setup window opens, I click yes, the blue hourglass appears, and then nothing.
Logitech Options does not appear in the recently added apps.
I tried launching the app while disabling the antivirus Bitdefender, but the result is the same.
Do I need to reinstall Windows 10?
Thank you for your responses.
Take care
Best regards
LDP

2 answers

  1.
    quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   Ambassadeur 1 312
     
    Hello,
    Uninstall the last Windows update 1909 and stay on version 1903

    --

    “Take your chance, grab your happiness, and go towards your risk. They will get used to looking at you.” René Char
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    1. neoldpj
       
      Hello Quentin,
      It's impossible to go back to 1903, reverting is not visible in the recovery window, I'm thinking about creating a bootable USB key with the 1903 iso...
      Thank you
      Have a nice day
      Neoldpj
      0
      1. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 312 > neoldpj
         
        go to update and security in settings, update completed, then cancel 1909.
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      2. neoldpj Posted messages 14 Status Member > quentin2121 Posted messages 9063 Registration date   Status Member Last intervention  
         
        Hello Quentin,
        I have once again reset Windows 10, recovery without data loss, antivirus uninstalled, the final update is version 1903, upon launching Windows 10, the Logitech app launched by itself? I was using a Logitech MX Anywhere mouse.
        Thanks for the advice, it works perfectly...
        I’m going to upgrade to version 1909 and see if Logitech Options works...
        Have a good weekend
        neoldpj
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      3. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 312 > neoldpj Posted messages 14 Status Member
         
        If I were you, I would stick with version 1903; the newer one often causes problems!
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      4. neoldpj > quentin2121 Posted messages 9063 Registration date   Status Member Last intervention  
         
        Re Quentin,
        In version 1909, Logitech Options works... it was functioning on another PC already on 1909.
        But the first reset did not go well.
        Maybe this is the cause of the application's malfunction?
        Thank you for your assistance.
        Good evening
        Best regards
        neoldpj
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  2. Aleigan
     
    Hello,

    After struggling for ages with the same issue, I eventually contacted customer service, who responded with the following:

    I just received information from our higher level.

    Could you please try the following:

    • Open "Add or Remove Programs" and uninstall any Logitech options, if applicable.

    • Clean the temporary files
    - Open the Windows application to delete temporary files
    - Click on the Temporary File option
    - Wait a moment until the scanning is completed
    - Ensure there is NO checkmark in downloads
    - Now click on Delete Files
    - Wait for the cleanup progress to finish, this may take a few minutes depending on the number of temporary files to clean

    • You need to enable hidden files and folders by doing the following:
    - Open File Explorer
    - Select the View tab
    - Click on the Options icon to open the Folder Options window
    - Select the View tab, and in the Advanced settings list, look for and select “Show hidden files, folders, and drives”
    - Click on the OK button

    • Deleting remaining files, if applicable
    - Open the Run window (Windows + R)
    - Type %appdata% and click OK
    - This should open File Explorer
    - Navigate to the Logishrd folder
    - Delete the LogiOptions folder
    - Close File Explorer
    - Open the Run window (Windows + R)
    - Type %programdata% and click OK
    - This should open File Explorer
    - Navigate to the Logishrd folder
    - Delete the LogiOptions folder
    - Close File Explorer
    - Open the Run window (Windows + R)
    - Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64
    - Click OK
    - Delete two files
    > LdaCx2.dll
    > LogiLDA.DLL
    - Now close File Explorer
    - Open the Run window (Windows + R)
    - Copy and paste this path C:\Windows\System32\
    - Click OK
    - Delete the file
    > LogiLDA.DLL
    - Now close File Explorer

    • Deleting remaining Windows registry entries, if applicable
    - Open the Run window (Windows + R)
    - Type regedit.exe and click OK
    - This should open Registry Explorer
    - Navigate to the folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    - Delete the LogiOptions folder
    - Close the registry explorer

    • Restart your computer

    • Download and install all available Windows updates

    • Download and install the latest version of Logitech options from https://support.logi.com/hc/articles/360025297893

    Best regards
    Andon
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