Letter transformed into Chinese characters

Warath Posted messages 90 Status Member -  
 Pierre -
Hello,

On certain emails I receive, there are Chinese characters appearing in place of letters. I have tested with several email services on multiple PCs and even different smartphones, and I still have the same issue.
The sender is sure that it doesn't come from their end.
Has anyone ever encountered this problem and, if so, does anyone have a solution?

Thank you.

10 answers

  1. stephanie
     
    Hello, after struggling for several days with the same problem (letters like é è ' etc.) being replaced by Chinese symbols or squares which made the message unreadable (only from certain senders), after contacting support three times who uninstalled, reinstalled, and reset MAIL on three different PCs including one brand new (I also specify that the emails were fine when read online), I finally found a solution at home.
    So for me, it’s Windows 10, all updates are fine, three different devices Lenovo, Asus, and Dell, GMAIL messaging with three different accounts
    I went into mail
    Add an account
    Create an account with OTHER POP/IMAP ACCOUNT and I entered my Gmail address (the same one I used when creating a GMAIL account directly in mail) and boom everything is OK.
    Hope it works for you too.
    26
    1. Baboubal
       
      Thank you Stéphanie, that's the solution!
      0
    2. Stephanie
       
      Well, I was too quick to be happy... It worked for 48 hours and then I got a recurring message "outdated settings" and it blocks the sends. However, I still receive the emails. I checked everything and my password is fine. So, there's a huge, huge bug with Windows this time! Too bad.
      1