Invalid colissimo tracking number

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liliana8888 -
Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention - 2 Dec 2021 at 12:32

Hello,

I placed an order on a website, but the Colissimo tracking number isn't working. Here’s the message that appears: "No package matches your search criteria. Please check your parcel number and that it was sent less than 90 days ago."
At first, I thought it was just a simple update issue on the Colissimo site, but after several days of waiting, the tracking number still doesn’t work. Can anyone help me?

Thank you.

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15 réponses

Réponse 1 / 15

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athena223 Posted messages 14406 Registration date Status Contributeur Last intervention 2 807

Hello,

- If the shipment is coming from abroad, the package can only be tracked once it arrives in France.
- The package has not yet been picked up by the post.
- Error in the tracking number.

Here are the 3 main reasons ;-)

--
Doing your own research before posting on CCM is the fastest solution!
I am terrible at French, but I own it!

Anonymous user

or you got scammed and the number is fake (already used) ............

Anonymous user

This has happened to me several times with Colissimo service, they don't listen.
I'm told that the packages have been dropped in the mailbox, whereas I haven't received anything. I think some of their delivery drivers are stealing packages.
I explained the situation to them, but they just keep saying that it was delivered without any proof!
I'm honestly fed up, do not use their services at all, as there's no reimbursement for the loss.
Colissimo's customer service has no consideration for customers and does not conduct thorough investigations.

Réponse 2 / 15

Clo

It’s a recurring issue, I can never track my packages, I always get an error code. Today it says:
"Your number is incorrect. Please re-enter it in the correct format." even though I copy/paste the number they gave me...
it’s a pain!!! but the packages always arrive...

athena223 Posted messages 14406 Registration date Status Contributeur Last intervention 2 807

Are you doing well on the page:
https://www.laposte.fr/professionnel/outils/suivre-vos-envois
?

Have you tried typing the tracking number directly in case a space or line break has been added?

William

When entering the number, don't forget to respect the spaces (that is what "respect the format" means here).

kinou

same problem regularly!

Patricia

Same for me, a letter sent on 29/04 and no way to track this mail, supposedly an unknown code.

Cam

Are the packages still arriving?

Réponse 3 / 15

JeanTrifon Posted messages 1 Status Membre 18

Hello

I notice that I'm not the only one having issues with mail tracking... After sending a letter with "Tracking," I tried to check the status of this letter at the end of the day. Even after 4-5 attempts, the only response I received was: "

Your number is unknown. Please re-enter it respecting the format."
Completely discouraged, I gave up. As for the contact emails, the menu systematically directs you to: "La Poste Tracking," which sends me back the same message: Your number is unknown. Please re-enter it respecting the format. Supposedly, there's a "flashing" issue...! La Poste should take advice from the Road Safety department because when it comes to "flashing," they really know their stuff... and unfortunately, it works for them...!!

You can easily go around in circles for hours.... I've come to consider that the "Tracking service" is a pure scam from La Poste, especially for letters... La Poste takes €0.40 from you for a service that doesn't exist, and since no one initiates procedures for such small amounts, it's all profit.... As far as I'm concerned, it's the end of tracking letters for me...
Have a good day to all the "non-tracked" ones
Jean Trifon

luna

you are absolutely right, me too, I will no longer follow up!

contrariness Posted messages 337 Registration date Status Membre Last intervention 6 240

La Poste is not simple...
There are post offices, "Pro" mail centers, and the consolidation centers of "Pro" centers...
Depending on where the Colissimo package or the tracked or registered letter is dropped off, it may or may not immediately enter the computer system...
It is at post offices that there are the most delays...
You also have to pay attention to the drop-off time... the office may still be open but the mail might not be sent until the next day.
"Tracked" letters travel like registered letters (although you can pre-stamp them and drop them directly in the mailbox, it is preferable to hand them to the counter)... but it doesn't go any faster than priority mail.

Lolana1971 Posted messages 8 Status Membre 8

Hello, this has happened to me before. I contacted the seller and got another tracking number. After that, it's better to pay through PayPal when they offer it because at least you have the security of being refunded if there's a problem. Have a good day.

Angie > Lolana1971 Posted messages 8 Status Membre

Does PayPal refund you if there's an issue? Because I have this problem right now.

capcharl59

Unable to reach them, it's always a recording and you go around in circles.
It's about time a company replaced the postal service.
For packages, Mondial Relay is more reliable and much cheaper, and you can track your shipment.

Réponse 4 / 15

bazfile Posted messages 58425 Registration date Status Modérateur Last intervention 20 244

Hello,
The tracking number is invalid until the sender has handed it over to La Poste; once it is handed over, the package is scanned by La Poste and enters the Colissimo tracking system. As long as this package is in the seller's warehouses, it cannot appear in the tracking.

--
bazfile.
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.

Elpysum Posted messages 3 Status Membre

Hello,
Not always, I just sent a tracked letter as a seller and the tracking number gives an error...

contrariness Posted messages 337 Registration date Status Membre Last intervention 6 240 > Elpysum Posted messages 3 Status Membre

Your letter has not yet been scanned by a processing center... or it has completely been forgotten to be scanned!
Normally, followed letters travel in the same way as registered letters.

Réponse 5 / 15

lelandaisa Posted messages 4984 Registration date Status Membre Last intervention 833

Hi. Without assuming any scams or anything else from abroad, I think the problem lies with the post office:
I made a purchase on the 8th from a completely reliable and well-known site (specifically a site for selling paragliding equipment) and well-known among enthusiasts of this sport. The tracking number shows nothing! Whether it's tracked letter or Colissimo, when you go to the website, you invariably encounter an error.
So, wait and see...

--
To be filled with regrets... I'm all for it, but what does it eat?

athena223 Posted messages 14406 Registration date Status Contributeur Last intervention 2 807

Look carefully on the shopping site, it might be another delivery service.
UPS / GLS / Chronopost / Kiala, etc.

And if not, contact the seller because your order may not have been shipped yet, it's still very recent.

tine1963.

I posted a letter on Monday morning with tracking; I tried my tracking code but it doesn't work, so I paid €1.67 for the stamp or €1.65, it doesn't matter, for nothing, what a scam.

Réponse 6 / 15

contrariness Posted messages 337 Registration date Status Membre Last intervention 6 240

The package will be scanned again when it arrives at the "pickup point".... once the delivery person has finished their route...!
This will allow you to know this famous "pickup point," which can be a post office or a Chrono center..

Réponse 7 / 15

duc

Same problem..... supposedly shipped by Colissimo on 08/05, today is the 13th, tracking number "error" unknown and still no delivery promised on 05/05 within 48 HOURS on the Marketplace!!! True thieves!!!

Elpysum Posted messages 3 Status Membre

Hello, did you receive the package? I just sent a tracked letter this Saturday (May 23) and I have the same issue. It's the first time this has happened to me, even though I dropped it in their mailbox next to their post office. I'm a bit stressed since it's a sale.

Réponse 8 / 15

contrariness Posted messages 337 Registration date Status Membre Last intervention 6 240

Delivery times for mail and packages right now are really very variable...
I have Chronopost 1 PM deliveries that arrive the next day, and I've had others that took 8 days!!!
And we can't even complain because we're still in the "Covid-19" period...
It's a catch-all excuse...

Elpysum Posted messages 3 Status Membre

Yes, they no longer include the registered R2 up to 200 euros in compensation... This will end up costing a lot of money to sellers and buyers if the postal service makes mistakes. All we can hope for is 20 euros in compensation :(

Réponse 9 / 15

Luna

Hi there, I made a request on a well-known furniture and decor site.. the Chronopost delivery person came today (without ringing the bell) and left a delivery notice. However, the number is not recognized and from what I understood, it does not comply with the format... it says on the notice "parcel deposited within 24 hours at the nearby pick-up point etc.." I don't understand why I can't track my shipment :/ On the site in question, it indicates that it has been handed over to the carrier.. should I be worried?

Réponse 10 / 15

fanfan

I've got the same problem today, I asked them to redo another shipping slip and I'm having the same issue, invalid number, no way to track my shipment.

Réponse 11 / 15

Sab

And my package held up in the customs of the destination country
But untraceable in the country, it's a mystery.

Réponse 12 / 15

Mlrycpn Posted messages 4 Status Membre 2

Hello, I ordered 2 items on SHEIN 3 days ago, and when I enter the global relay tracking number, surprise, it’s someone else's package that was delivered on October 7, 2020. I cannot track my package and don’t even know where it is or when it will arrive. Can someone advise me?

Réponse 13 / 15

Pierre

Hello,

I have a question for you.
I ordered an item online and the tracking number the seller gave me does not correspond to anything.
I asked him why and he told me that he has not yet handed the package over to the post office.
So my question is, can a seller obtain a tracking number before handing the package over to the post office?

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 515

Re:

Yes, it's a very common practice..

See you later

Anonymous user

Hi,

When you do it online, yes it’s normal. This applies to all carriers. The numbers and even the payment are only taken into account after the package(s) have been picked up and scanned for the first time. So here your seller has prepared the label online, they then have a number to communicate to you, but the driver hasn’t picked it up yet.

phil

yes

Réponse 14 / 15

wolie

Same as today, especially since it’s for a student file that we had to send quickly because we had 8 days to do it, so we thought at least they would receive it quickly, which makes us stress about whether they got it, and since it’s for the Crous, well, it’s July and they never respond... I hope that for the price it costs (8€), it at least arrived... But paying this price without being able to track it, and it’s been almost a week since it was sent, and I usually receive packages without any issues (maybe professionals have an easier time sending packages)???

fanfan

I agree with you that paying 20 euros to ensure a package arrives and then finding no trace of your shipment is not appreciated.

Réponse 15 / 15

phil

We have this problem with dozens of packages sent with tracking from May until today, July 30, 2020.
UNRECOGNIZED TRACKING NUMBER.
And dozens of letters missing.

fanfan

and so how do we know if our expedition will arrive safely!!

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Invalid colissimo tracking number

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