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My new computer doesn't detect any networks at all.

Kimanina -  
Kimanina Posted messages 3 Status Member -
Hello,
I recently bought a Thomson brand computer for my daughter, and during the first use, the network was detected. The next day, no network is showing. I’ve tried everything (not a pro), but I followed the basic steps.
Please help me to find out if it's just a setting issue or if I need to return the computer for a technical problem.

Thank you in advance

Configuration: iPhone / Safari 13.0.1

1 answer

  1.
    ChariduP Posted messages 5706 Registration date   Status Contributor Last intervention   2 736
     
    Hello Kimanina,

    Is there an error message? You need to give us more information about this issue.

    What model is your Thomson computer?
    Does it have Internet access when connected via Ethernet cable?
    Are you on 32-bit or 64-bit?

    Is airplane mode turned off? Is the Wi-Fi button turned on in the Notification Center?

    Best regards,
    --
    ChariduP - Have a nice day :)
    CCM Contributor
    1
    1. Kimanina Posted messages 3 Status Member
       
      Hello,
      No error message, but no network is showing up.
      And p
      No cable for the internet, airplane mode is turned off.
      Thank you for your response.
      0
      1. ChariduP Posted messages 5706 Registration date   Status Contributor Last intervention   2 736 > Kimanina Posted messages 3 Status Member
         
        The problem is identified: The network card of the computer is not installed.

        Give me the model of your Thomson computer, I will give you the driver and you will install it on the PC.

        What version of Windows are you using?

        Are you on 32-bit or 64-bit? > How to find out if it's 32 or 64 bits?
        0
    2. Kimanina Posted messages 3 Status Member
       
      Thomson N14A-2WH32PACK
      Is that what is indicated?
      Thank you
      0
      1. ChariduP Posted messages 5706 Registration date   Status Contributor Last intervention   2 736 > Kimanina Posted messages 3 Status Member
         
        Which version of Windows are you using?

        Are you on 32-bit or 64-bit? > How to tell - 32 or 64 bits?

        Press the keys: Windows + R
        Type this: C:\WINDOWS\DRIVERS\

        Please provide a screenshot of the folders.
        0
    3. Kimanina Posted messages 3 Status Member
       
      Windows 10 Home
      32-bit Operating System
      0