écran bleu memory management

Résolu/Fermé
gweno - 28 sept. 2019 à 07:44
Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 - 9 oct. 2019 à 18:17
Bonjour,

J'ai des problèmes d'écran bleu.
Voici le rapport FRST :
https://pjjoint.malekal.com/files.php?id=FRST_20190928_b6m6n14y9d13

Et ci-dessous le rapport whocrashed, pourriez vous m'aider à résoudre ses écran bleu? Merci d'avance!

System Information (local)
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Computer name: DESKTOP-1QVAO7R
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\WINDOWS
Hardware: AB350M-HD3, Gigabyte Technology Co., Ltd., AB350M-HD3-CF
CPU: AuthenticAMD AMD Ryzen 7 1700X Eight-Core Processor AMD8664, level: 23
16 logical processors, active mask: 65535
RAM: 17128841216 bytes (16,0GB)




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Crash Dump Analysis
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Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Sat 28/09/2019 07:14:15 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\092819-15656-01.dmp
This was probably caused by the following module: hardware.sys (hardware)
Bugcheck code: 0x1A (0x41792, 0xFFFFD300F2374858, 0x8000000000, 0x0)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred. A corrupted PTE has been detected.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys .
Google query: hardware.sys MEMORY_MANAGEMENT



On Sat 28/09/2019 07:14:15 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: hardware.sys (hardware)
Bugcheck code: 0x1A (0x41792, 0xFFFFD300F2374858, 0x8000000000, 0x0)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred. A corrupted PTE has been detected.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys .
Google query: hardware.sys MEMORY_MANAGEMENT





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Conclusion
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2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

hardware.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.





Configuration: Windows / Chrome 77.0.3865.90
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2 réponses

Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 659
28 sept. 2019 à 10:23
Salut,

Désinstalle CCleaner pas très utile.

En général, c'est un problème de barrette de mémoire.

Installe "Real Temp" ou "Coretemp" pour Monitorer la température de l'ordinateur.
Voir à combien monte la température de l'ordinateur lors de son utilisation. Celle-ci ne doit pas dépasser les 60 degrés Celsius. Si possible joindre au message une capture d'écran du logiciel.


Vérifie l'état de santé de tes barrettes de mémoire :
- memtest : vérifier barette de mémoire (malekal.com)
- memtest : vérifier barette de mémoire (CCM)

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