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Need help

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bazfile Posted messages 58490 Registration date   Status Moderator Last intervention   -
I've realized that a payment was made with my card, by Secubis.com, which I don't even know, and I never made this payment, and when I look, it wasn't the first time. I keep searching online to find out what this is, and I see the form, so I leave a message asking them for explanations, a refund, and to stop everything. In the end, nothing, I'm defrauded of 79.90 euros, and to top it all off, my bank tells me to report the fraud. I sign the papers for a new card and then I pay 12.50 euros. I'm desperate about what’s happening to me, I can't reach anyone to stop or get a refund, nothing at all.

If someone can tell me how to stop this, I’m not going to report my card since it costs me more money!

1 answer

  1.
    bazfile Posted messages 58490 Registration date   Status Moderator Last intervention   20 266
     
    Hello,
    This charge comes from a subscription you signed up for on a website through an enticing offer like "phone for 1 euro" or similar. You didn’t thoroughly read the terms of this offer and provided your bank details to this site, which is using them.
    For consumer issues, there is the consumer mediator; see this page.
    --
    bazfile
    Moderator/Contributor security.
    click here
    2