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File-viewer-plus offers itself at every PC startup

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gretchen33 Posted messages 417 Status Membre -  
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   -
Hello,
Every time I turn on the computer, a large window pops up insisting on downloading file-viewer-plus, and I don't want it. How can I get rid of this nuisance and start the computer peacefully?
Thank you for your advice

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gretchen33

3 réponses

Réponse 1 / 3
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Good evening,

To check your computer for any infections and to get a general status of the system:

Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan,
Wait for the scan to finish, a message will indicate that the analysis is complete.

Three FRST reports will be generated:
  • FRST.txt
  • Shortcut.
  • Additional.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ and return the 3 pjjoint links that lead to the reports here in a new response so that we can consult them.

(The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

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Please press a key to continue the disinfection...
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Réponse 2 / 3
gretchen33 Posted messages 417 Status Membre 112
 
I just sent you additionn.txt and FRST.txt but I can't find Shortcut.

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gretchen33
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gretchen33 Posted messages 417 Status Membre 112
 
https://pjjoint.malekal.com/files.php?id=FRST_20190910_h9s15j11u6j13

https://pjjoint.malekal.com/files.php?id=FRST_20190910_w7p9g9w5k7

https://pjjoint.malekal.com/files.php?id=20190910_v109f10i5f15

yes obviously since I hadn’t checked the Shortcut option! so I'm sending it to you after restarting
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711 > gretchen33 Posted messages 417 Status Membre
 
the addition report.txt is missing
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gretchen33 Posted messages 417 Status Membre 112
 
https://pjjoint.malekal.com/files.php?id=20190910_p6s5x711v14 with my apologies
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Réponse 3 / 3
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Go to the Windows 10 settings.
Applications.
Uninstall Cool File Viewer.

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Please press a key to continue the disinfection...
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gretchen33 Posted messages 417 Status Membre 112
 
Thank you. Is everything going well in the organization of the PC?
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711 > gretchen33 Posted messages 417 Status Membre
 
yes, don't worry :)
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gretchen33 Posted messages 417 Status Membre 112
 
Thank you very much, we have two of the same PC. This explains why we sometimes have different issues.
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711 > gretchen33 Posted messages 417 Status Membre
 
You're welcome :)
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