Error "Getting package info failed!" After formatting on phone
MarieH29
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Lyly31 -
Lyly31 -
Hello,
After formatting my phone (Honor 5X) and leaving it turned off for about ten days, it is impossible to turn it back on.
A black screen appears with the message in blue "Boot images verify failed!" and underneath in white "Please update to the authorized images." A few seconds later, a 'Huawei eRecovery' page opens with the EMUI logo, asking me to connect to Wi-Fi to download something: "Download latest version and recovery." If I click on it, it shows: "Getting package info from server." But it doesn't work, and this message appears: "Getting package info failed!"
Have you ever had this issue? What should I do?
Thank you very much for your responses and for your help!
After formatting my phone (Honor 5X) and leaving it turned off for about ten days, it is impossible to turn it back on.
A black screen appears with the message in blue "Boot images verify failed!" and underneath in white "Please update to the authorized images." A few seconds later, a 'Huawei eRecovery' page opens with the EMUI logo, asking me to connect to Wi-Fi to download something: "Download latest version and recovery." If I click on it, it shows: "Getting package info from server." But it doesn't work, and this message appears: "Getting package info failed!"
Have you ever had this issue? What should I do?
Thank you very much for your responses and for your help!