Accessory may not be supported

anais.dis31 -  
HelpiOS Posted messages 15556 Registration date   Status Modérateur Last intervention   -
Hello,

when I plugged in my iPhone to charge, a window appeared saying "accessory may not be supported." When I press the OK button, the window doesn't go away, and the iPhone stays stuck, but it is charging. When I unplug the charger, nothing happens; the same window keeps appearing. If this has happened to you before, could you please tell me what to do? Thank you.

Best regards, Anaïs

1 réponse

HelpiOS Posted messages 15556 Registration date   Status Modérateur Last intervention   11 939
 
Hello,

To avoid this alert, it is recommended to use MFi certified chargers (Made For iPhone / iPad / iPod).

To unlock your iPhone, force restart it by holding the Home and Power buttons for 10 seconds until the Apple logo appears.

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Sincerely, ☆ HelpiOS
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