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Turn on base

Pat -  
baladur13 Posted messages 47552 Registration date   Status Modérateur Last intervention   -
Hello,
I just switched operators and therefore changed my box, and my landline shows the message "turn on base," I have no dial tone. If I call my landline from my mobile, it rings on the mobile but does not ring on the landline.
landline phone smile invisibase
Bbox Must from Bouygues
Fiber

Thank you for your help

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3 réponses

Réponse 1 / 3
Le_Trismegiste Posted messages 470 Status Membre 61
 
Hello,

And of course, did you call Bouygues before coming to see us? Or not...

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You will separate the Subtle from the Thick, with Large Industry.
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Pat
 
Yes, of course, I informed Bouygues, but since then the staff from the platform has been contacting me and can't find a solution!
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Réponse 2 / 3
brupala Posted messages 111945 Registration date   Status Membre Last intervention   14 422
 
Hi,
is the base connected or not?
Were you using the box as a base before?
If your box was the base and the new one doesn't have the DECT base function, you'll need to reconnect the phone base.

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and ... There you go!
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Pat
 
the phone base is properly connected, independent of the router
I feel like the router doesn't recognize the phone
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brupala Posted messages 111945 Registration date   Status Membre Last intervention   14 422 > Pat
 
The base must be connected to the box; not all boxes recognize DECT, but all boxes accept bases.
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Pat
 
The base is properly connected to the green phone socket number 1 behind the box, and the handset is connected to the power supply (no other connection options).
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brupala Posted messages 111945 Registration date   Status Membre Last intervention   14 422 > Pat
 
And is the database well populated in the sector as well?
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Réponse 3 / 3
baladur13 Posted messages 47552 Registration date   Status Modérateur Last intervention   14 373
 
Hello,

What are the icons displayed on the screen of the handset

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 Very difficult to catch a black cat in a dark room.
                              Especially when it's not there...
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