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Problem accessing my website while my connection is stable and good.

cyp -  
AstaLaVista1908 Posted messages 88 Status Member -
Hello, I’m reaching out with my question after several hours of research. I can no longer access my site (petitmarnod.fr) even though it is active. I can access it via 3 smartphones and 1 tablet connected to Wi-Fi, but on my two PCs (one on Wi-Fi with the same connection as my phone and one on Ethernet, it doesn’t work). The page loads infinitely. Sometimes it partially loads, but that is very rare, and I can't interact with the site. I’ve tested it on FF, IE, and Microsoft Edge using different search engines each time... My friends can interact with the site. I checked all security measures in the different browsers, removed my antivirus, disabled my firewall, and changed my DNS. If you can help me, I would be very grateful! If you need more information, feel free to ask!
Thanks in advance.

Configuration: Windows / Firefox 67.0

5 answers

  1.
    AstaLaVista1908 Posted messages 88 Status Member 33
     
    Hello,

    Have you made any changes to your site recently?
    If so, try clearing the cache on your PC to start with, if you haven't done so already.

    Let us know afterwards :)

    --
    A Valaisan to the rescue
    1
    1. cyp
       
      yes I did that no change
      :c
      0
    2. cyp
       
      The site works everywhere, even with the changes made over 6 months ago.
      0
    3. AstaLaVista1908 Posted messages 88 Status Member 33
       
      Try in private browsing mode on your device.
      0
    4. cyp > AstaLaVista1908 Posted messages 88 Status Member
       
      still nothing :c
      0
    5. AstaLaVista1908 Posted messages 88 Status Member 33
       
      At my place, it works perfectly fine. Can you provide a screenshot of the page in your browser with the contents of your browser's console?
      0
  2. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437
     
    Hi,
    the site isn't hosted with you, I suppose?

    --
    and... Here you go!
    1
    1. cyp
       
      Indeed, he is with Gandhi. He was with Lost Oasis before.
      0
  3. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437
     
    Can you test a wget if the browsers are not working?
    There is a problem with your server configuration:
    when accessing via the domain name, we get this 
    brupala@saturn ~ $ wget www.petitmarnod.fr
    --2019-06-24 16:21:07-- http://www.petitmarnod.fr/index.php?option=com_user&view=login&return=aHR0cDovL3d3dy5wZXRpdG1hcm5vZC5mci8=
    Resolving www.petitmarnod.fr (www.petitmarnod.fr)… 212.85.153.5
    Connecting to www.petitmarnod.fr (www.petitmarnod.fr)|212.85.153.5|:80… connected.
    HTTP request sent, awaiting response… 301 Moved Permanently
    Location: http://www.petitmarnod.fr/index.php?option=com_user&view=login&return=aHR0cDovL3d3dy5wZXRpdG1hcm5vZC5mci8%3D [following]
    --2019-06-24 16:21:07-- http://www.petitmarnod.fr/index.php?option=com_user&view=login&return=aHR0cDovL3d3dy5wZXRpdG1hcm5vZC5mci8%3D
    Reusing existing connection to www.petitmarnod.fr:80.
    HTTP request sent, awaiting response… 200 OK
    Size: unspecified [text/html]
    Saving to: «index.html.4»

    index.html.4 [ <=> ] 6.37K --.-KB/s in 0.03s 

    2019-06-24 16:21:07 (184 KB/s) - «index.html.4» saved [6521]

    So an HTTP redirection.
    when accessing directly via the address, we get this: 
    brupala@saturn ~ $ wget 212.85.153.5
    --2019-06-24 16:15:40-- http://212.85.153.5/
    Connecting to 212.85.153.5:80… connected.
    HTTP request sent, awaiting response… 200 OK
    Size: 411 [text/html]
    Saving to: «index.html.3»

    index.html.3 100%[===================>] 411 --.-KB/s in 0s 

    2019-06-24 16:15:40 (14.8 MB/s) - «index.html.3» saved [411/411]

    and the content of index.html.3: 
    <HTML><BODY BACKGROUND="E0E0E0"><h1>Site not available</h1><p>The site you requested is not available on this server.<BR>Possible reasons include:</p><ul><li>The site is not hosted by Lost Oasis under the mutual plan with dedicated traffic</li><li>The period for which the hosting was paid has expired</li><li>The site has reached its traffic quota for this month</li></ul></BODY></HTML>


    Anyway, the IP address is still with Lost Oasis, the DNS is probably not configured correctly: 
    brupala@saturn ~ $ host 212.85.153.5
    5.153.85.212.in-addr.arpa domain name pointer web-dedie.lost-oasis.net.
    brupala@saturn ~ $


    1
    1. cyp
       
      hey, thanks for your reply, unfortunately I don't know what to do with it, I already changed the DNS (I set Google’s) SO in this case what is misconfigured? When I enter the IP I get, I indeed have the same error message (contained in index.html.3) but maybe the address I gave you is wrong???? If you could check...? As for Wget, I don’t know how to use it, I downloaded one but it doesn't work....? Have a good evening and thank you for your replies, it's always nice when you have a problem of this complexity...
      0
      1. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437 > cyp
         
        No,
        I’m talking about the DNS configuration of your domain; apparently, it’s not pointing to the right server.
        0
      2. cyp > brupala Posted messages 111117 Registration date   Status Member Last intervention  
         
        Do you know how to solve this problem :) ?
        0
      3. cyp > brupala Posted messages 111117 Registration date   Status Member Last intervention  
         
        If you search for the IP of the site, do you find the same one?
        Best regards
        0
    2. cyp
       
      I set up an opendns, nothing changes, but I just saw in my console during the infinite loading of the page of the site:

      GET http://www.petitmarnod.fr/templates/dj-agriculture/css/template_css.css
      [HTTP/1.1 200 OK 0ms]

      GET http://www.petitmarnod.fr/templates/dj-agriculture/css/horizontal.css
      [HTTP/1.1 200 OK 0ms]

      "none", URL, or filter function expected, but "alpha(" found. Parsing error for "filter" value. Declaration dropped. horizontal.css:40:9
      Unknown property "-moz-opacity". Declaration dropped. horizontal.css:41:15
      GET http://www.petitmarnod.fr/templates/dj-agriculture/css/editor.css
      [HTTP/1.1 200 OK 0ms]


      there you go, if that can help...
      0
  4. cyp
     
    If needed, the site is on http non-secure connection but normally works fine. You can test the site; it works well.
    0
  6. cyp
     
    No other ideas??? Personally, I'm still not managing :/ pls helpppp
    0
    1. AstaLaVista1908 Posted messages 88 Status Member 33
       
      Can you provide us with a screenshot of your domain's DNS configuration?
      0