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Gigaset 660 Phone Troubleshooting

Patreb21 Posted messages 7 Status Member -  
baladur13 Posted messages 47409 Registration date   Status Moderator Last intervention   -
Having just switched to fiber, I purchased a new GIGASET 660 duo set. I charged the batteries and set everything up, which worked well. After 24 hours, I wanted to turn off the second handset following the instructions. This handset turned off fine, but I can't turn it back on by pressing and holding the hang-up button as instructed. I removed the batteries, waited a few minutes, then put them back in the handset after testing them with no results. What should I do to turn this handset back on? Thank you.

9 answers

  1.
    Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 207
     
    Hello,
    If this product is new, return to the seller, as most failures occur at the beginning of use, "bathtub" curve:

    --
    I call a spade a spade *
         *in French in the text
    1
  2. jeannets Posted messages 28455 Registration date   Status Contributor Last intervention   Ambassador 6 618
     
    Hello,

    You should have a manual with...?

    Battery well charged, it’s indeed the "Hang up" button for three seconds... No less, no more.
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    1. Patreb21 Posted messages 7 Status Member
       
      Thank you. I indeed have a manual where the duration of the press is not specified; it states “for a long time.”
      I tried pressing for a limited time of 3 seconds. No result; the handset remains in stop mode, and there is no way to get it back to functioning.
      -1
  3. Patreb21 Posted messages 7 Status Member
     
    Thank you. I do have a manual where the number of seconds for the press is not specified.
    I tried with a press limited to 3 seconds. No results, the handset remains in off mode, no way to get it back into operation.
    0
  4. Patreb21 Posted messages 7 Status Member
     
    Thank you for your response. This malfunction occurs after 24 hours of use and only on the second Gigaset 660 handset; the first handset works normally.
    I thought I might have missed a step and that a kind soul could point it out to me.
    Having purchased the set from AMAZON, I wanted to try to avoid a return, especially since I might be asked to send everything back.
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    1. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 207
       
      Darn! Yes, you did what you had to do... nothing escaped you
      Try leaving it without a battery for a whole night
      0
  6. Patreb21 Posted messages 7 Status Member
     
    A big thank you. But after removing the two batteries for a few minutes and reinstalling them, and noticing that the second GIGASET 660 handset still didn’t work, I had removed the batteries again for a good twelve hours before putting them back, still with no result.
    I was hoping that someone would know a key combination that could restart this handset; sometimes it only takes a small adjustment.
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    1. jeannets Posted messages 28455 Registration date   Status Contributor Last intervention   6 618
       
      The batteries might be bad or improperly charged..??

      Cross-swapping the batteries with the other station could clarify the doubt.. maybe..
      0
  7. Patreb21 Posted messages 7 Status Member
     
    Thank you for your response.
    I have a universal controller that allowed me to test each battery individually, which was charged to the maximum possible. I also checked the
    quality of the connections between the positive and negative terminals of the batteries and the device, with no positive result.
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    1. jeannets Posted messages 28455 Registration date   Status Contributor Last intervention   6 618
       
      "Without a positive result"...??? does it mean negative result?? ???

      I also mentioned swapping the batteries...

      And Andy talked about leaving it for 12 hours to rest... with the batteries removed.
      0
  8. baladur13 Posted messages 47409 Registration date   Status Moderator Last intervention   14 414
     
    Good evening,
    Just in case, the keyboard might be blocked.
    Before trying to press the "Hang up" button again, long press the #(hash) key (at the bottom right).
    This key allows you to lock or unlock the keyboard with a long press.

    -- 
     Very difficult to catch a black cat in a dark room.
                                  Especially when it's not there...
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  9. Patreb21 Posted messages 7 Status Member
     
    Today there's something new: I had left the handset not working, refusing to turn on when placed on its charger, and I noticed that the "answer call" button was flashing green and the "SMS" button was red. Despite pressing the answer and hang-up buttons, nothing else works and the handset's screen won't turn on? For the moment, I've removed the batteries and the problem remains with a GIGASET handset, used for 24 hours; it's the N92 model while the base and handset No. 1 function normally.
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  10. baladur13 Posted messages 47409 Registration date   Status Moderator Last intervention   14 414
     

    Combined N92 ???

    We're indeed talking about a Duo CL660 like this one ==>

    Have you tried the keyboard unlocking mentioned in message #12

    -- 
     Very difficult to catch a black cat in a dark room.
                                  Especially when it's not there...
    0