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My mouse cursor works but doesn't open files.

Cam138 Posted messages 9 Status Member -  
monk521 Posted messages 1563 Status Member -
Hello everyone,

I have an HP laptop and for the past few days, my mouse has been acting up.
Indeed, the cursor moves normally, but when I try to click on a file, a folder, or even go online, nothing opens. The right-click only works on the taskbar.
How can I fix this?

Thank you in advance for your replies,
Camille

1 answer

  1.
    monk521 Posted messages 1563 Status Member 300
     
    Hello,

    If it works normally with the PC's pad, it's the mouse that has a problem. Change the batteries and clean the optical sensor as well...

    Best regards.
    2
    1. Cam138
       
      Hello,

      Thank you for taking the time to respond to me!
      Actually, the pad is not working; I then plugged in a mouse, which is also not working...

      Thank you :)
      0
    2. monk521 Posted messages 1563 Status Member 300
       
      What is the model of the PC, please?
      0
    3. Cam138
       
      So it's a HP 14-CB037NF!
      0
    4. monk521 Posted messages 1563 Status Member 300
       
      You have 2 options for installing the drivers:

      Either from the HP website, but it's a bit tedious: https://support.hp.com/en-us/drivers

      Or by using the Iobit Driver Free program (easier): https://www.iobit.com/en/driver-booster.php

      During the installation of this program, choose Custom Installation and uncheck the additional program proposed, which is Dashlane. Then, follow the prompts, click on Scan, and install all the drivers that need to be updated.
      0