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My apps keep disconnecting on their own.

melanieh1 Posted messages 1 Registration date   Status Member Last intervention   -  
VincentVoltaCCM Posted messages 5000 Status Member -
Hello,

I have been experiencing a problem since yesterday: all my apps (Facebook, Instagram, Twitter...) log out from my iPhone without me asking.
Furthermore, my phone (iPhone 5s) keeps asking me for my iCloud password, but when I enter it, it either asks me again or tells me that my account details are unavailable. Also, I keep getting notifications that my Wi-Fi password is incorrect.

I really don’t know what to do, because even when I log back into all my apps, it logs me out again.

Could I have caught a virus through my router? Or my iPhone?

Thank you in advance for your help!

2 answers

  1.
    VincentVoltaCCM Posted messages 5000 Status Member 1 454
     
    Hello,

    We will start from the beginning:

    A restart (ON OFF)?

    A complete restart of iOS?
    Charge for at least 10 minutes.
    Do not unplug & Press the Power button simultaneously with the Home button (in the center at the bottom) for 30 seconds.
    Depending on iOS:

    Is iOS up to date?
    => It is possible that iOS 12 is not available:
    https://forums.commentcamarche.net/forum/affich-35773664-mise-a-jour-impossible-comment-telecharger-des-applications-sur-mon-ios
    --
    Please keep me updated => "It's resolved thanks to / I found out that it was necessary" or "Still stuck"
    because I often have several steps and always a trick up my sleeve!!!
    0
    1. VincentVoltaCCM Posted messages 5000 Status Member 1 454
       
      Check the App Store to see if these apps are installed with the latest version (does your iOS offer updates?).
      0
  2. VincentVoltaCCM Posted messages 5000 Status Member 1 454
     
    Hello,

    Then if it doesn't work, hold the application icon for 5 seconds:

    A) Complete uninstallation
    B) Restarting iOS.
    C) Signing out and signing back in to the Apple account - iCloud ID
    C) App Store => Installation.
    D) Identification again.

    [ Starting from iOS 11, there are temporary uninstallations:
    Settings => General => Storage, no particular backup on internal memory for applications, so named can be completely uninstalled. ]

    --
    Thank you for keeping me updated => "It's resolved thanks to / I found out it was necessary" or "Still in a deadlock"
    because I often have several steps and still have a trick up my sleeve!!!
    0