Check that the Freebox server is properly connected to the internet.
Fatfa265
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Pierr10 Posted messages 13768 Registration date Status Modérateur Last intervention -
Pierr10 Posted messages 13768 Registration date Status Modérateur Last intervention -
Hello. I would like some help because my Freebox has been stuck on step 6 since yesterday morning, so I am writing to you to get a response as soon as possible. Thank you, see you soon.
Liens connexes:
- Connecting to Freebox Server...
- Free: Associating with the Freebox server in progress
- Your Freebox Server is currently not connected to the Internet.
- I'm connected to WiFi but the internet is not available.
- Freebox server admin password
- Check that the Freebox server is properly connected to the internet.
1 réponse
Good evening,
Step 6 is the authentication step.
If your Freebox has already been connected, the issue is on the DSLAM side. The situation may return to normal when the malfunction is repaired.
If the Freebox is new and has never been connected, there may be a problem with it.
You can't do anything anyway. So if the situation doesn't return to normal quickly, call Free at 3244. Have your hotline credentials ready. They are available on portail.free.fr (subscriber area => my assistance => get my hotline access codes)
And also bring a little patience ...
Best regards
Step 6 is the authentication step.
If your Freebox has already been connected, the issue is on the DSLAM side. The situation may return to normal when the malfunction is repaired.
If the Freebox is new and has never been connected, there may be a problem with it.
You can't do anything anyway. So if the situation doesn't return to normal quickly, call Free at 3244. Have your hotline credentials ready. They are available on portail.free.fr (subscriber area => my assistance => get my hotline access codes)
And also bring a little patience ...
Best regards