Check that the Freebox server is properly connected to the internet.
Fatfa265
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Pierr10 Posted messages 13830 Registration date Status Moderator Last intervention -
Pierr10 Posted messages 13830 Registration date Status Moderator Last intervention -
Hello. I would like some help because my Freebox has been stuck on step 6 since yesterday morning, so I am writing to you to get a response as soon as possible. Thank you, see you soon.
Related links:
- Free: Associating with the Freebox server in progress
- Freebox server not connected to the internet!!
- No internet access but connected to Wi-Fi
- Your Freebox Server is currently not connected to the Internet.
- I'm connected to WiFi but the internet is not available.
- Check that the Freebox server is properly connected to the internet.
1 answer
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Good evening,
Step 6 is the authentication step.
If your Freebox has already been connected, the issue is on the DSLAM side. The situation may return to normal when the malfunction is repaired.
If the Freebox is new and has never been connected, there may be a problem with it.
You can't do anything anyway. So if the situation doesn't return to normal quickly, call Free at 3244. Have your hotline credentials ready. They are available on portail.free.fr (subscriber area => my assistance => get my hotline access codes)
And also bring a little patience ...
Best regards
